Job Description


Job Description & Qualifications
  1. Manage key business processes for Service Engineering Operations including annual business planning, budgeting and compliance requirements. Lead AP input into Business Plan Review and Special Attention Review efforts.
  2. Champion efforts toward commonization and globalization of Service Engineering Operations activities in AP with Global practices.
  3. Represent IMG SEO globalization efforts through coordination with FCSD Global Service Business Office (GSBO).
  4.  Lead all key Metric development and input into all BPR forums
  5.  Responsible for coordinating the development, collation / preparation and final reviews of Business Plan Review materials, Budget/Selling Expense management, Financial plans, Service Operation business proposals, special studies.
  6.  Develop KPIs to measure improvement in efficiency and productivity in all aspects of SEO Business in IMG.
  7.  Manage weekly SEO Director's Staff Meeting, agenda and inputs. Manage SEO Regional Meeting cadence
  8.  Manage resource and hiring plan to meet business targets in IMG.
  9.  Analyse existing business processes and practices and improve systems to align functional operations in region across all markets for improved efficiency and productivity.
  10. Develop and deliver change management plans, engage stakeholders and activity heads to resolve issues and lead implementation of required changes.
  11. Lead ad-hoc assignments and cross FCSD functional efforts on special studies and projects
  12. Work with Global teams to ensure IMG SEO aligned with Global practices
  13. Lead and manage the BoD requirements for funding approval
  14. Lead and manage the EVP requirements for funding approval
  15. Lead and manage all business requirements for Purchasing and Finance approvals resulting in PO creation. (CPARS and QAD)
  16. Support process, IT and cross functional projects that need to be progressed and are in SEO's interests.

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