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Recruiting Operations Specialist

8 days ago: Salesforce.com, Inc

Job Description

Job CategoryRecruiting

Job Details
Department Description:
Recruiting Operations is a part of our Employee Success (HR) team at Salesforce. We are made up of Recruiters, Sourcers, Operations and Coordinators that consistently collaborate to continue to build out Salesforce’s dynamic recruiting program.

About the role:
You will play a critical role in our Recruiting Operations team. This role will be part of a five person team which support the broader Recruiting Operation functions with a focus on- Compliance, Training, Onboarding, Background Investigations, Partnership across Employee Success and Project Management.

We are looking for a highly skilled specialists who will help to keep the recruiting organization running smoothly on the backend. The day to day will consist of supporting the broader Recruiting Organization via the use of chatter, report auditing and leading various operational projects. These projects will range from one day to execute, to several weeks in partnerships with various teams across the ES functions.
The role will cover a breadth of partnerships and require familiarity with processes across ES that touch recruiting in any capacity. A successful candidate will be reliable, flexible, able to work with little direction, consistently meet all deliverables, and adaptable to partnering with teammates across the globe and from different departments who have different workstyles.

Responsibilities:
+ Understanding the processes that take place across the ES functions in a given day, and the impact to Recruiting processes, as well as the impact that recruiting has on other downstream systems
+ Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place
+ Understand recruiting compliance and various compliance related activities - audits, narrative refreshes, walkthroughs, familiarity with key recruiting controls
+ Provide excellent customer services to our client groups within recruiting (Recruiter, Sourcers, Recruiting Coordinators).
+ Become intimately familiar with our ATS to see areas of opportunity related to processes
+ Present projects/plans/data in various means (Excel, Google Docs, Google Slides, Lucid chart, Smartsheets)
+ Build out simple and clear process maps and step by step guidelines
+ When needed partner closely with systems team when efficiencies are system dependent to solution and partner with IT as needed
+ Provide excellent customer services to our client groups within recruiting (Recruiter, Sourcers, Recruiting Coordinators)
Minimum Qualifications:
+ BS/BA degree
+ 2-4 years of experience in an operational role
+ Proficiency in Google Apps
Preferred Qualifications:
+ Ability to navigate a highly matrixed and complex working environment
+ Strong email and verbal communication skills; ability to communicate with brevity and purpose
+ Ability to build relationships across teams
+ Ability to listen to and understand business requirements
+ Ability to create actionable plans and drive towards resolutions
+ Change management skills - understanding of the sensitivity of change and able to influence those around you to buy into changes in processes
+ Business Analyst outlook - question current processes and approach issues with a solution oriented mindset
+ Strong project management skills and a desire to build out and learn about project management concepts
+ Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients
+ Ability to prioritize and effectively manage deadlines
+ Willingness to get in the weeds, but also have the ability to level up and see holistically across systems and processes
+ High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization
+ Ability to think creatively and strategically, and to take a hands-on approach with a technical aptitude
+ A preference for and ability to thrive in dynamic, fast-paced and high-growth environments
+ ATS familiarity and experience a plus
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Job CategoryRecruitingJob DetailsDepartment Description:Recruiting Operations is a part of our Employee Success (HR) team at Salesforce. We are made up of Recruiters, Sourcers, Operations and Coordinators that consistently collaborate to continue to build out Salesforce’s dynamic recruiting program.About the role:You will play a critical role in our Recruiting Operations team. This role will be part of a five person team which support the broader Recruiting Operation functions with a focus on- Compliance, Training, Onboarding, Background Investigations, Partnership across Employee Success and Project Management.We are looking for a highly skilled specialists who will help to keep the recruiting organization running smoothly on...