OPS TL_Zurich

ITL Switzerland (Zurich ZH, Schweiz) Vor 20 Tagen veröffentlicht
Role – Technology Lead
Technology – Database, Windows Server, Webservices
Location – Switzerland
Business Unit – ECSADMC
Compensation – Competitive (including bonus)
German Language capability required

Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of Technology Analyst, you will work on Operational application maintenance. You have to conduct defect/incident & problem analysis within applications & associated DB. Respond to user requests within the trouble ticketing tool, clarify issues with Business Stakeholders (Finance, Customer Care etc.). It would involve Installation/deployment of releases and patches. You would need to interact with the vendor for open defect/incidents and clarification questions with the vendor. Your contribution is required in assess IT solution designs and providing suggestions for improvements from an IT perspective. Attend meetings and workshops of local project teams in alignment with client stakeholders and provide regular reporting of IT project status as per mutual agreement. Coordination, controls & quality assurance checks of the delivery from the external Vendor. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

  • Oracle DB v12.1, MS-SQL
  • Windows Server, IIS, SSL (Certification)
  • Webservices SOAP & REST, XML File analysis
  • Experience in working with Agile team
  • Language proficiency in German
  • Telecom domain knowledge

  • CRM and Billing System understanding/knowhow

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
  • High analytical skills
  • Communication Skills, Customer Focus and independent Work
  • A high degree of initiative and flexibility, On Call Support (two evening per month), Releases (sometimes weekend work)
  • High customer orientation & quality awareness

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit [...] to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
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