IT Senior KPI Optimization Manager

Jobleads (New Delhi, DL, India) 13 hours ago

As the IT Senior KPI Optimization Manager, you will be responsible for both managing IT Service KPIs and reporting initiatives. You will be responsible for the overall quality of the Analytics and reporting processes within the IT Service function. The IT Senior KPI Optimization Manager will be embedded within the KPI Optimization Center of Excellence (CoE) and overall, in the global IT Service function.

The purpose of this new role is to improve the analytics and reporting capabilities across the IT Service function.

In this new position, you will concept and define the ITS reporting strategy and the attached processes. You will define, track and set up relevant KPI and their visualization in dashboards, reports and analytics. You will steer the alignment and interfaces between Data Engineers and the ITS team to ensure relevant data is available and accessible. You will actively drive the integration of tools to increase data-based information and decision-making processes.

As a member of the ITS Transformation team, you will manage a team of part-time CoE members and report to the ITS Transformation Director.


  • Responsible to manage the ITS KPI CoE team
  • Consulting and support of the ITS function in planning and implementation of reporting and analytics requirements
  • Holistic support from requirements analysis, conception, implementation and test phase to the productive implementation of KPI projects
  • Accountable for all aspects in relation to data quality, data analysis, KPI definition, and testing & deployment
  • Identification of demand and opportunities in the area of reporting and analytics
  • Collaboration with internal and external data owners and technology leads to ensure source data quality aligns with business needs
  • Creation of ad hoc analyses and data queries
  • Visualization of reporting and analytics requirements in the existing frontends (Tableau, Power BI)
  • Collaboration in or management of projects according to agile and classical methods
  • Consult with analysts to build and continuously improve a variety of data products that create value for our business
  • Collaborate with L3 teams to get access to new datasets, the most out of our existing ones, and ensure usability of data
  • Evaluate/report how successfully and useful a report / KPI is



  • B.Sc. or equivalent, preferably in Computer Science, IT or another technical subject area
Experience / Knowledge
  • 5-8 years of KPI management and related experience
  • Proficient in the business intelligence & analytics space, including experience working in large-scale business
  • Proven track record of working directly with business and technology partners to understand objectives and translate to data and KPI solutions.
  • Experience and knowledge of how to design reports and how to improve the UX
  • Experience and knowledge of Tableau and Power BI
  • Practical experience in project and process management
Key competencies
  • Ability to effectively lead and work with project teams assembled from disparate locations and work virtually to achieve goals
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong and effective working relationships
  • Ability to influence others and move toward a common vision or goal
  • Acute business acumen and understanding of organizational issues and challenges
  • Organized with a penchant for planning strategy and tactics
  • Solid communication skills, both written and verbal
  • Forward looking with a holistic approach
  • Planning
  • Process Improvement
  • Change Control


BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.





Yes (10%)




Full time


BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.

Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.


Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

IT Senior KPI Optimization Manager

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