Broad Responsibilities/ Major Deliverables:    

  • Attend to calls and emails from customers. Resolve customer queries/issues on call.
  • Raise the required orders in SAP based on the set guidelines. 
  • Provide accurate and qualitative information to customers on every call and email.
  • Promote teamwork and project success.
  • Ability to understand what makes the customer tick.
  • Implement all feedback given by supervisors.
  • Clarify updates with supervisors to obtain a full understanding of the information requested.
  • Participate in periodic conference calls as needed during performance reviews.
  • Familiarize & Adhere to information security & quality policies and standards.
  • Protecting the confidentiality and integrity of information (client/business related) used in the course of work at all times.
  • Awareness of access rights to information & information systems.
  • Reporting information security incidents immediately.

Qualifications: Should be preferably a any graduate.

Experience: 1-3 yrs experience in handling customer or in Order Management.

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Attributes:

  • Ability to work under pressure
  • Clear & Logical thinker

Aptitude: Customer Service, Process orientation, Systems savvy.

Key Competencies: PC proficiency - Internet, Outlook, Word & Excel, Knowledge of Microsoft Windows, Excellent Customer Service skills, Excellent written communication skill – spelling, vocabulary, grammar, punctuation, etc.Very Good verbal communication and documentation skills, Good typing skill – minimum 30 words per minute, Quick learning ability, Logical thinking ability.

Mandatory Requirements: Candidates need to have a Passport, Driving License, and PAN Card for Background Check/Verification and as Address Proof.

Candidate should be flexible and willing to work in shifts (24x7)

Qualifications

Education:

Bachelor's Degree (Required)

Skills

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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