Job Description

Room Service Order Taker
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya
We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon. 

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. 

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers. 

About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.


What You Will Be Responsible For
•    Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
•    Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.  
•    Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  
•    Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. 
•    Work harmoniously and professionally with co-workers and supervisors. 
•    Communicate effectively both verbally and in writing to provide clear direction to the staff.
•    Move throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food quality and service standard are met.
•    Requires ability to operate computer equipment and other food and beverage computer system

What You Will Bring

•    One to two years’ previous experience as Room Service.
•    Ability to communicate professional and accurately via telephone.
•    College education or equivalent experience;
•    Previous employment experience in a similar position with other luxury Hotels will be an added advantage;
•    Strong knowledge and passion for everything food and beverage
•    Requires ability to operate computer equipment and other food & beverage computer systems.
•    Positive attitude with a generous and uplifting team approach.
•    Ability to proactively anticipate and prioritize the needs of the guest.
•    Energetic and professional approach to his/her craft.


Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……
Be a champion of the Golden Rule: Do unto others as y

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