Job Description

  • Relationship based selling
  • Opportunities to progress to ample roles across the business
  • Full Time & Part Time positions available (Between 9am to 8pm)

Frizelle Sunshine Automotive have held a local presence for well over 30 years, growing in size from a mere 10 employees to today, with over 900. We strive to be considered an employer of choice and over the years we have embraced change by driving innovation and steering growth opportunities across the Group. As a Group we retail well over 17,000 cars per year and our local brands include Ferrari, Aston Martin, Ford, Audi, Isuzu Trucks, Kia, Hyundai,  Volkswagen and many more. Our Used dealership also has access to 1,000+ vehicles.

The Business Development Centre (HUB) was created in 2011 and has grown from less than 5 employees, to today’s staff of nearly 50 (and growing). As a multichannel centre, the team manage inbound calls, online enquiries, emails, live chat, outbound retention, face to face - customer service, brand promotion, events and more. The Hub is considered the heart and soul of Frizelle Sunshine, as the first and most frequent point of contact and holder of key relationships across all of our brands and departments.

We are now recruiting for an Outbound Retention Specialist to join our Business Development Centre. Within this dynamic department you will not be short on learning and development opportunities or career progression as each employee has an opportunity to map out a career development pathway. By joining FSA you will experience a positive culture which is driven by frequent engagement activities and supportive management. You will also have a sense of job security with FSA being the largest privately owned Automotive Group in Queensland.

Who we are looking for:

  • Exceptional customer service skills and telephone manner
  • Previous sales or call centre sales experience
  • The ability to work in a fast paced office environment
  • The ability to work to targets and deadlines
  • Intermediate to advanced computer skills and the ability to learn new systems quickly
  • Self-motivated with the ability to work autonomously
  • Demonstrated prior experience in meeting sales targets is a requirement

What the role entails:

  • Autonomous role with account management.
  • Outbound calls to existing customers to generate additional service appointments across various service departments
  • Ability to meet KPIs
  • Strictly no cold calling – calling existing customers.
  • Manual dialling only, no predictive dialler.
  • Reporting, data entry, email communication
  • Learning & development opportunities available

Benefits of working with our Group:

  • A supportive and flexible manager
  • Commitment to ongoing development and mentoring
  • Formal and informal training
  • A dedicated and fun working environment
  • Career progression opportunities
  • Paid leave loading for all award employees
  • In-house restaurant/café that delivers lunch to your desk!
  • Corporate Superannuation & Insurance fund
  • In-house Legal Consultations
  • Social Club
  • Discounted Bupa Private Health Insurance, St George Bank products & Allianz Motor Vehicle Insurance
  • Job security and stability 
  • Career progressionThis position would be suited to a candidate who is keen to join a progressive company, a high achiever, with fantastic customer service experience, and a great work ethic.  

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

Apply now in confidence through our online application form, attaching your covering letter and resume.

If you believe that the ‘shoe fits’ and you have the necessary skills and experience required for this position, then we would love to hear from you. 

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