Job ID:32084 Location:Mumbai : India Management Office (LR_L000156) Position Category:Customer Service Position Type:Employee Regular
To support the delivery of a professional and responsive service to internal and external clients.
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
Identify and refer potential client complaints and opportunities for new business.
Responsible for the accuracy and completeness of client data in LRQA business systems.
Liaise with and provide support to other team members, departments and offices, as may be required.
Develop a good understanding of LRQA products, services, systems and processes on an on-going basis.
Identify and suggest improvements to service delivery processes and procedures.
Support other team members and new staff to transfer knowledge of LRQA’s products and processes.
Actively contribute to team meetings and client service initiatives.
Carry out any other task within the client service team, at the request of the line managers.
Technical / Professional Qualifications / Requirements:
Experience of working in a business to business client service environment, preferably dealing with business clients.
Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language.
Polite and approachable manner.
Using own initiative able to prioritise and work on multiple tasks to tight deadlines
High degree of accuracy.
Able to work as part of a team to contribute to achieving departmental/business objectives.
The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)