The Magento Practice Lead will work hand in hand with the Delivery Managers and the Sales team to help develop a strong understanding of the client's needs from a technical perspective.
The activities involve oversee the delivery of all Magento Professional Services projects for the global team and ensure the technical success of all services projects through the definition of quality standards and best practices. You will also manage new business opportunities through the creation of proposals, solutions architecture, level of effort estimates always working closely with global leaders to develop methodology and processes; technical staff training plan; and support and oversight on key projects.
OVERALL RESPONSABILITIES
Top 5 Responsibilities
1. Grow and manage a high-performance team of Magento professionals across 3 continents.
2. Support our sales team in growing our Magento-related services revenue by 25% - 50% per year.
3. Ensure high customer satisfaction ratings in the Magento practice
4. Continuously optimize Magento project delivery to be faster, with better quality, and with enhanced capabilities/scalability/robustness.
5. Ensure all team members maintain and obtain Magento certifications to achieve partnership level goals and validate skill sets
Detailed Additional Responsibilities
Able to provide professional leadership, facilitate ongoing professional development, and research
Able to communicate with prospects
Support current clients
Provide Lead and structure for the practice
Identify process improvements, training needs, and practice initiatives
Apply industry knowledge to support the ongoing development of the firm
Proactively collaborate with teams in other countries (India and the US) to drive common, company-wide strategic goals
Support sales/business development
Conduct performance reviews
Actively participate in Adobe and related partner meetings
Promote our Magento thought leadership, marketing content creation, and promoting our practice (e.g. speaking at conferences, contributing to open source)
Oversee building our Magento knowledge base, reusable assets, and documented processes
Experience with Continuous Development/Deployment/Integration design and best practices
Provide insight, lead technical discussions, and effectively communicating with internal and external stakeholders to demonstrate how the Magento solution will be leveraged to meet client business demands
Build complex ecommerce system for clients in a variety of industries, with solutions targeting a variety of customer models including B2B and B2C engagements
Provide oversight to Magento Tech leads and Developers in order for them to complete development tasks successfully
Act as a Magento subject matter expert as it pertains to website architecture and work with cross-functional teams within McFadyen to help resolve any issues
Provide accurate development estimates based on high-level business and/or technical requirements
Lead and mentor Magento developers working on eCommerce solutions
Roughly 50% (80 hours minimum billable utilization expected each month)
Qualifications
8+ years working in a Senior Management or Leadership role
Bachelor's degree - required
Magento 2 experience - required
Proven experience leading and growing a team of at least 8 direct reports and 10+ indirect reports
Strong understanding of the Magento System Architecture, Design, Theming, Functionality Enhancements, Configuration
Excellent communication skills (verbal and written)
Able to assess project risks, particularly around resourcing and implementation process
Experience in creating modules (payment, shipping, etc.)
Experience in creating customizable plugins for Magento
Good understanding of Zend framework preferred
Familiar with Composable Architecture, exposure to MACH (Microservices based, API-first, Cloud-native SaaS and Headless) ecosystem
Experience setting up practice will be a big plus
Experience creating collaterals that would help the sales team sell solutions better
Experience managing multiple enterprise-scale client accounts
What we can offer you:
A focus on career development and ongoing certifications
Work with cutting-edge platforms and technologies
Benefit from our flat management structure without a rigid hierarchy – great ideas can come from anywhere.
A community of passionate technical and strategic professionals you will both learn from and teach
Remote Work