Cisco Practice Manager

Latitudeinc (Philadelphia PA, USA) 6 days ago

Cisco Practice Manager 



·    Engineering team management – operational performance; monitor, manage, and drive overall team utilization and project execution efficiencies.

·    Thought leadership around product / services portfolio align to divisional and corporate objectives.

·    Work with scheduling team to ensure proper resource alignment with projects and shadowing / mentoring where applicable

·    Support the design and proposal development in conjunction with solutions architects and sales team performing SOW reviews of design and effort, confirming estimates and setting pricing

·    Deliver performance reviews annually, analyze team productivity and develop individuals’ objectives that align to divisional and corporate goals 

·    Maintain continual knowledge on latest trends, product releases and vendor offerings 

·    Recruit new hire candidates and work with management on candidate screening and interviews.

·    Develop relationships / work with sales team with key customers, partners, and vendors to ensure customer satisfaction targets are achieved and maintained.

·    Participates in strategic planning sessions with vendors and senior management to include internal and external Quarterly Business Reviews (QBR).

Required Skills

Basic Knowledge, Skills, and Abilities: 

·    5+ years of experience with Cisco solutions around Unified Communications, Security, Unified Compute, and Wireless solutions

·    Management experience preferred 

·    Knowledge/understanding of the Channel Partner/VAR space

·    Review and manage all operational performance metrics for engineering service delivery of Cisco solutions. 

·    Influences product portfolio development to align with company goals for continued performance and growth by demonstrating innovative thinking. 

·    Work effectively with technical and sales leadership to ensure alignment to company goals and objectives.

·    Strong critical thinking, good judgment, and logical decision-making skills.

·    Strong customer service skills and service orientation focus.

·    Personnel recruitment, selection, training, and development.

·    Effective people management and instructing skills to include; motivating, developing, directing, and identifying the best people for the job.

Cisco Practice Manager

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