Job Description

For over 35 years, we’ve been making history. Now, we’re creating the future.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.

Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.

We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together.

Job Title: Pre-Sale Engineer

  • Works directly with Partner and Direct Sales teams to support pre and post-sales situations.Responds effectively to questions; provides technical Product & Solution information.
  • Attends meetings with Partners and Sales Managers and acts as the technical expert.
  • Works with Sales to qualify prospects using their deep understanding of Verifone Products and Solutions.  P otential customers pain points and business needs
  • Collaborate with Partners and Direct Sales teams to ensure partner Sales Engineers are prepared to size, design, demonstrate and sell Verifone’s Products and Solutions
  • Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the Verifone.
  • Serves as a key member of the Bid team composed of the account manager, project manager and technical experts and plays a key role in managing RFI / RFP process.  C rafts pitches for business and presents proposals to customers alongside members of the sales team that highlight Verifone’s advantage and value proposition
  • Drive the Prove Value phase of selling including delivering successful proof of concept efforts connecting to tangible business outcome(s)
  • Compare Verifone Product and Solutions offering at a technical level against competitive products.
  • Gathers all input from the different stakeholders to build the complete offer.Verifies the technical solution proposed are relevant and compliant

Project Management, Delivery & Post-Integration:

  • Work closely with Engineering teams to articulate and translate customer requirements during the SW development phase.
  • Follow up and monitor Engineering’s progress against agreed timelines and customer SLA to ensure Software is delivered on spec, on time, on cost and on quality.
  • Provide direction and support to overall Account Project team by defining task responsibilities, resource requirements, timelines and removing obstacles / providing solutions.
  • Leads system integration and delivery for partners and clients.
  • Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks.
  • Debugs/fault finding and able to interpret tests from requirements
  • Follows documentation and training materials to diagnose and resolve customer issues.
  • Create/update documentation after resolution of issues.
  • Diagnoses software and systems failures using established procedures or by creating new means of addressing customer technical issues.Solves highly complex and broad reaching problems.
  • Determines most cost effective repair/resolution to minimize customer downtime.

Cross-functional Collaboration:

  • Establishes and maintains strong partnerships with customers and internal regional contacts, this includes engineering, manufacturing, quality assurance and account management teams to effectively ensure successful first-out enablement and the timely resolution and implementation of cust