Requisition ID: 241162 Work Area: Consulting and Professional Services Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time
COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
SAP Cloud Application Services - provide customers with end2end application management for all their specific SAP solutions across multiple consumption models like Public cloud, Private Cloud (HEC), Hybrid cloud and On-Premise. We guide and support SAP customers migrate to Cloud and accelerate their Innovation adoption whilst ensuring the stability of their core business.
The Global SAP Cloud Application Services organization is planning to enhance architect capacities for professional management of innovation and operation in our strategic long-term customer engagements. The architect will assume a strategic advisor role, steering customers towards operational stability and performance and adoption of innovation along roadmaps that help consume advanced SAP software and services while aligning IT strategy with the business strategy.
EXPECTATIONS AND TASKS
Serving as trusted advisor and guide for all customer IT operations topics
Represent the entire portfolio set of value add services in SAP’s Cloud Application Services engagements
Advisory on governance and best practices (processes and software tools) in IT Operations
Delivery Executive / Program Manager for large accounts
Coordination in service delivery cross SAP internal service lines
Secure renewals through value add and trust building relationship with business impact (innovation and improvement) for the top customers
Identification of business opportunities for new software and service portfolio elements arising from in depth understanding of solution and business processes
Advisory on new SAP software releases, feature- and support packages to maximize customer software adoption
Define roadmap for innovation adoption together with particular subject matter experts
Management of customer Software Lifecycle in close alignment with software maintenance and release management
Coordinate the execution of software lifecycle roadmaps in strong collaboration with SAP Public and Private cloud delivery
Design software lifecycle procedures in strong collaboration with SAP cloud operations
Actively work with Product, Development and Operations teams to align Cloud Application Services with current and future product and cloud services offerings
Support Go to market activities (Lead of customer focused solution design in Bid and Pre-sales phase)
Conducting Project Solution Reviews
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Background in Architect role
Background in key methodologies for efficient deployment and operation of SAP applications
Professional leadership of global customer engagements, including
Understanding of customers unique business needs and objectives and budget situation (Total cost of operation)
Definition and measurements of efficiency and optimization goals/achievements
Creation of solution approaches, road maps and business cases to achieve innovation and efficiency goals
Ability to present complex information to customers and colleagues in a clear and appealing manner
Ability to identify solution gaps and develop gap closure options
Ability to build content solutions and services to industry demand
Ability to present SAP features and innovations filtered and focused on potential customer need
Ability and willingness to actively position new services and solutions using industry network
Ability to act and communicate as a partner on C-Level (customer) and senior management (SAP)
Senior Project and program management skills with ability to manage complex project situations
In depth understanding of and experience working within the key industry vertical and SAP industry solution architecture.
Creative individual with strong networking and customer relationship management capabilities
Strong analytical skills, results-oriented and effectiveness in problem-solving
Professional communication and social interaction
Fluent English is a must, other languages a plus
Ideal is profound knowledge on SAP’s ALM software suite, SAP Solution Manager and Best
Practice Standards for Application LifeCycle Management (ALM) and RunSAP like a Factory
(RSLF) and an ITIL V3 certification
Ideal is profound knowledge with SAP Cloud Platform/SAP Leonardo, SAP HANA, and Management of Hybrid/Cloud Environments
Industry experience and network
Minimum of 5 years of IT work experience in the area of IT Business Management, IT Operations, IT Architecture
Experience in international customer projects
Experience and understanding of the industry vertical as shown above
Experience in ITIL (IT Infrastructure Library) or other IT Service Management Standard Models
*Please note we will prioritise applications of those currently residing in Australia given restricted visa availability related to Covid-19.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.