Senior/Principal Architect for Innovation and Operation (SAP Cloud Application Services)

SAP (North Sydney NSW, Australia) 1 day ago

Requisition ID: 241162
Work Area: Consulting and Professional Services
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP Cloud Application Services - provide customers with end2end application management for all their specific SAP solutions across multiple consumption models like Public cloud, Private Cloud (HEC), Hybrid cloud and On-Premise. We guide and support SAP customers migrate to Cloud and accelerate their Innovation adoption whilst ensuring the stability of their core business.

The Global SAP Cloud Application Services organization is planning to enhance architect capacities for professional management of innovation and operation in our strategic long-term customer engagements. The architect will assume a strategic advisor role, steering customers towards operational stability and performance and adoption of innovation along roadmaps that help consume advanced SAP software and services while aligning IT strategy with the business strategy.


  • Serving as trusted advisor and guide for all customer IT operations topics
  • Represent the entire portfolio set of value add services in SAP’s Cloud Application Services engagements
  • Advisory on governance and best practices (processes and software tools) in IT Operations
  • Delivery Executive / Program Manager for large accounts
  • Coordination in service delivery cross SAP internal service lines
  • Secure renewals through value add and trust building relationship with business impact (innovation and improvement) for the top customers
  • Identification of business opportunities for new software and service portfolio elements arising from in depth understanding of solution and business processes
  • Advisory on new SAP software releases, feature- and support packages to maximize customer software adoption
  • Define roadmap for innovation adoption together with particular subject matter experts
  • Management of customer Software Lifecycle in close alignment with software maintenance and release management
  • Coordinate the execution of software lifecycle roadmaps in strong collaboration with SAP Public and Private cloud delivery
  • Design software lifecycle procedures in strong collaboration with SAP cloud operations
  • Actively work with Product, Development and Operations teams to align Cloud Application Services with current and future product and cloud services offerings
  • Support Go to market activities (Lead of customer focused solution design in Bid and Pre-sales phase)
  • Conducting Project Solution Reviews


  • Background in Architect role
  • Background in key methodologies for efficient deployment and operation of SAP applications
  • Professional leadership of global customer engagements, including
    • Understanding of customers unique business needs and objectives and budget situation (Total cost of operation)
    • Definition and measurements of efficiency and optimization goals/achievements
    • Creation of solution approaches, road maps and business cases to achieve innovation and efficiency goals
  • Ability to present complex information to customers and colleagues in a clear and appealing manner
  • Ability to identify solution gaps and develop gap closure options
  • Ability to build content solutions and services to industry demand
  • Ability to present SAP features and innovations filtered and focused on potential customer need
  • Ability and willingness to actively position new services and solutions using industry network
  • Ability to act and communicate as a partner on C-Level (customer) and senior management (SAP)
  • Senior Project and program management skills with ability to manage complex project situations
  • In depth understanding of and experience working within the key industry vertical and SAP industry solution architecture.
  • Creative individual with strong networking and customer relationship management capabilities
  • Strong analytical skills, results-oriented and effectiveness in problem-solving
  • Professional communication and social interaction
  • Fluent English is a must, other languages a plus
  • Ideal is profound knowledge on SAP’s ALM software suite, SAP Solution Manager and Best
  • Practice Standards for Application LifeCycle Management (ALM) and RunSAP like a Factory
  • (RSLF) and an ITIL V3 certification
  • Ideal is profound knowledge with SAP Cloud Platform/SAP Leonardo, SAP HANA, and Management of Hybrid/Cloud Environments
  • Industry experience and network


  • Minimum of 5 years of IT work experience in the area of IT Business Management, IT Operations, IT Architecture
  • Experience in international customer projects
  • Experience and understanding of the industry vertical as shown above
  • Experience in ITIL (IT Infrastructure Library) or other IT Service Management Standard Models

*Please note we will prioritise applications of those currently residing in Australia given restricted visa availability related to Covid-19.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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Senior/Principal Architect for Innovation and Operation (SAP Cloud Application Services)

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