Principal Program Manager

Microsoft (Vancouver BC, Canada) 12 days ago


Files (and folders) are some of a handful of core computing human interface concepts that have survived – and thrived – over the last fifty years. We believe that they continue to be as relevant today as they have ever been, and that enabling our customers to engage with their files, wherever they are, is a critical capability for Microsoft to deliver. 

Along the way, the digitization of photos and democratization of photography, particularly in the age of the modern smartphone, has continued to create new opportunities and robust experiences for each of us to experience more – whether reliving powerful memories, sharing them with the people we care about, or having the right tool, at the right time, to capture and use those capabilities.

We are hiring a PM for our OneDrive Mobile & Photos team, responsible for creating essential growth for OneDrive with consumers, educational customers as well as businesses large and small. Keys to success encompass building deep empathy for our customers, facilitating partnerships across the company, from Microsoft Teams to Families, coaching and growing a stellar set of PMs, and providing clarity in strategy and purpose for our investments.  Key areas of focus include our photo experiences across OneDrive.

We are looking for you to bring fresh perspective and your unique voice to our team! 

About the Team

We are excited for you to join us and help write a new chapter for OneDrive. We build across our partners such as Teams, Outlook and more, to deliver across the planet. We continue to work at establishing clear hypotheses, experimenting on our opportunities, and delivering real change that has measurable impact every day. In doing so, we will pair thoughtful empathy for our customers with a growth mindset in how we consider and approach each opportunity. We will hear every voice and continue to strive for being a data-driven team that keeps customers sharply in focus.  

About OneDrive & Our Culture

We are a modern PM organization running product management for one of the largest business & consumer services on the planet and the second biggest workload in Office 365. The team runs lean with high span of control among managers and more senior PMs than company average, ensuring high impact from the PM team and a focus on product and customers. We have an awesome responsibility to our customers to help transform their content needs with Microsoft 365. We use data to organize our backlogs. We empower our industry leading design and user research teams to own the user experience of our product. We take a direct role in framing our business value directly to our customers and vibrant community of fans. Learn more about our team and culture at [...] are looking for an experienced PM to join us, working with a team of engineers, designers and more, to deliver compelling, valuable and impactful experiences to our customers. We are looking for individuals who can help foster an inclusive culture and encourage growth mindsets. You will need to partner effectively with teams across Microsoft to design holistic solutions. This will require technical depth to ensure we make good tradeoffs among multiple technology options. Your expertise in creating performant, flexible experiences and build cross-team & division partnerships will be a key differentiator in this role. In addition to driving our experiences, you will need to be a product leader on a number of efforts, able to represent the team and product as necessary, and ensuring we create and deliver a coherent OneDrive story. 

Key deliverables:

  • Overall accountability for the OneDrive consumer & commercial mobile apps, including active contribution to key usage and engagement metrics, such as MAU & WAU growth goals, customer satisfaction, such as Net Promoter Score, and monetization outcomes with best-in-class fundamentals. 
  • Drive core photo investments with a team of product managers, engineers and designers, creating and consuming rich and robust surfaces both for our own use as well as with key partnership opportunities in producing a coherent files experience across Microsoft 365. 
  • Lead key partnerships with a diverse set of organizations, helping customers have the best OneDrive experience they can. 
  • Mentor talented PMs, improving and upgrading our talent as a team and helping invest in the next generation of leaders.
  • Partner with ODSP teams to continue to build out together a single, shared product that balances cost, opportunity and delivering customer success. 
  • Engage with customers, both directly & indirectly, in formal and informal opportunities from conferences like Ignite to calls with customers to connect directly with them. 
  • Partner across our engineering teams to build a shared understanding and help organize our work across teams and services. 
  • Partner with Design & Research, as well as your peers in PM across the OneDrive team to deliver a seamless end to end experience wherever someone uses OneDrive. 
  • Connect with key partners & influencers across the company as appropriate to help agitate for and drive the end to end customer experience.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away
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Principal Program Manager

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