Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Interested in joining an innovative and high performing software development organization for the delivery of SaaS based solutions using Amazon Web Services? Aspect, as a company, is on the exciting and monumental transition to true SaaS and the R&D organization is searching for a passionate and results oriented Cloud Software Development Engineer looking to partner with a team of talented engineers working on the cloud-based Aspect Via®, all-in-one, customer engagement platform.
The team you will be joining works on both new and existing projects with a primary focus on Omni Channel communications across Self-service, Live Agent conversations, and Proactive Outreach campaigns. One of the team’s forward-looking charters is the design, development, and delivery of the Messaging Management Engine of Aspect Via® with a road map of managing the following text/social communication channels: web chat, SMS, email, Facebook Messenger, Twitter, WeChat, etc.
We work in Agile teams that are very collaborative and supportive of each other and rally around goals for successful outcomes. In this supportive environment and with the challenge of diverse technical problems you will have ample opportunities in which to grow and accelerate your career.
PROFESSIONAL TRAITS NECESSARY FOR SUCCESS
Enthusiastic and versatile with a great attitude.
Team player and collaborative problem solver.
Extreme ownership and strong sense of personal responsibility.
Customer obsession in driving to successful outcomes.
Self-learner that enjoys experimenting with new technologies.
PRIMARY ROLE & RESPONSIBILITIES
REQUIRED EXPERIENCE & SKILLS
SPECIALIZED EXPERIENCE & SKILLS
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.