Shared Services Process Analyst

Glanbia Performance Nutrition (Dungarvan, Ireland) 13 days ago

Glanbia Business Services (GBS) - Vacancy

Shared Services Process Analyst

A vacancy has arisen for a Shared Services Process Analyst in Glanbia Business Services. This is a permanent position which will report to the AP Manager.

The role will be working remote until further notice due to current restrictions and upon return to the office the role can be based in Waterford / Kilkenny.


The Shared Services Process Analyst will work as part of the Procure To Pay (P2P) team, and is a key role with a focus to help build better, more efficient processes, along with the planning, integration, coordination & management of our electronic process in a high volume and fast-paced environment. This role will be suitable for a candidate with demonstrated experience in driving continuous improvement

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

So, who are we and what do we do?  Glanbia is a global performance nutrition and ingredients group with operations in 34 countries world-wide. We have leading market positions in sports nutrition, cheese, dairy ingredients, specialty non-dairy ingredients and vitamin and mineral premixes. Our products are sold or distributed in over 130 countries. While Europe and the USA represent our biggest markets, we are continuing to expand into the Middle East, Africa, Asia Pacific and Latin America. We employ over 6,000 people globally and our shares are listed on the Irish and London. Stock Exchanges (symbol: GLB)

Key deliverables of the role

This role will be part of the P2P team in the SSC, and will require the flexibility to support the various teams within this function.

    • Support the End-End Ariba electronic process (Ariba P2O, SAP, Ariba Buyer & Supplier Portals)
    • Ownership of the escalation process, including liaising with relevant Stakeholders (AP, Procurement, GBS IT, VAT, Supplier & Ariba where applicable)
    • Manage the day-day co-ordination with relevant Business Partners
    • Responsible for the creation and maintenance of the supplier communications and training documentation
    • Key contributor to the enhancements process and change requests
    • Ownership of the Ariba technical enablement process
    • Ownership of Catalogue Management
    • Work closely with Key Stakeholders on Technical Issue resolution
    • Prepare & provide detailed Reporting, Performance Metrics & Leadership updates
    • Work closely with local procurement groups to identify opportunities
    • Identify and root cause technical & process issues with the system, & provide education to relevant parties both internal & external to the SSC
    • Resolve complex Supplier Enablement Configuration
    • Conduct Enablement meetings with Ariba, Procurement and AP teams
    • Co-ordination of the end-end Ariba stream, including but not exclusive to supplier on-boarding, supplier support and invoicing



  • 5+ years’ experience in P2P or Finance function
  • 3rd Level degree essential
  • Fluency in English
  • Experience with Ariba and SAP, or with another electronic procurement platform and equivalent ERP system to SAP

Experience and Skills

  • Experience leading projects in a shared service centre an advantage, ideally in the P2P space.
  • Strong Troubleshooting skills.  Ability to handle complexity and utilize analytical skills, with attention to detail
  • Strong practical experience & strong understanding of P2P or Finance processes and operational experience
  • Understand standard reports and take appropriate action based on the information
  • Prioritize and complete key tasks through attention to detail
  • Demonstrate a strong process compliance oriented mind-set and help to build a strong process compliance culture
  • Ability to both actively listen and effectively communicate
  • Experience of working in a global team environment, and communicate effectively with both internal business partners of all levels as well as external stakeholders
  • High attention to detail and ability to handle large data with an excellent degree of accuracy
  • Proven Problem Solving Skills
  • Process and Technically minded, with an always be improving mind-set
  • Foster a positive working environment through building and maintaining relationships
  • Demonstrate knowledge & experience in automated systems
  • Ability to cope with changing requirements to fit business needs
  • Demonstrate a strong continuous improvement oriented approach, & help to build a strong continuous improvement culture


Customer Focus - Has a service mind-set – goes the extra mile to show support and service for colleagues, internal and external customers. Looks for opportunities not only to resolve issues but helping to avoid them recurring again. Handles complex issues and potential complaints diligently and professionally.

Personal development - Shows insight and interest in self-development, pro-actively seeking learning opportunities and feedback from others in order to develop and improve.  Willingly shares knowledge, skills and guidance with others.

Collaboration - Understands the value and importance of collaboration, building internal network of relationships with peers, supervisors, and mentors. Develops rapport with others by demonstrating an understanding of their concerns, needs and issues. A team player, who has the ability to make it fun while getting the job done.

Results oriented - Works at a fast pace and in an efficient manner to deliver what is expected on time to a high standard. Actively seeks solutions to problems to ensure delivery of goals. Ability to work on own initiative and multitask.

Business insight - Broadly understands Glanbia's strategic direction, priorities and the drivers behind them ('the why'). Understands how own role contributes to the success of the team and the achievement of Glanbia's priorities.

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Shared Services Process Analyst

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