Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

Information about JPMorgan Chase & Co. is available at
About J.P. Morgan Corporate & Investment Bank

J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Position Responsibilities

• Supervisory responsibilities for delivery of fund services trades operations BAU for the assigned location.

• Process and validate trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures in CIC Trades

• Serve as QA and main contact for escalations.  Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately

• Validate high value transactions per stratification grids on a daily basis

• Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner. 

• Respond to and resolve client inquiries on a timely manner 

• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries. 

• Partner with client service teams to help change client behavior where required to remove manual processes. 

• Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution

• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities. 

• Ensure all day to day queries dealt with within required SLAs and escalate issues . 

• Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is ‘Always Audit Ready’

• Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk

• Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.

• Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items

• Active involvement in projects within the team

• Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis

• Update KPI and KRI’s on a daily basis

• Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran


• Bachelor’s degree required (business discipline preferred)

• Minimum 7-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space

• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)

• Willing to work night shift (7pm to 4am)

 Core Abilities

• Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff

• Ability to work closely with business partners and interact with all staff levels

• Ability to be flexible, follow tight deadlines, organize and prioritize work

• Experience of working on multi-stream programs

• Strategic thinking coupled with practical execution

• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

• Ability to manage through a changing business landscape

• Candidate must have a control focused agenda, and a thorough understanding of program/project risk

• Anticipate issues and aggressively drive initiatives to ensure results

• Self-starter and ability to learn quickly

People and Communication

• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

• Leadership with proven ability to manage by influence to promote change

• Proactive in identifying and escalating issues

Business and Subject Matter Knowledge

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or

• Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives

Education and Certifications

• Bachelor's Degree required or equivalent

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