Job Description

MedicalDirector is one of the leading providers of cloud-based services for medical practices and health systems. Established 25 years ago, but with the energy and vision of a start-up, together, we want to help make people healthier around the world. We facilitate over 70 million patient consults each year by providing software solutions for GPs, Specialists, Pharmacists and Hospitals.

As a Product Lead you will be responsible for our newest product portfolio 'Helix', which consists of 8 squads, onshore and offshore. You will have the knowledge and skills to be strategic, operational and have the capability to build customer relationships, being the voice of the customer. You will partner with the GM on business strategy and the Product vision, to commit and deliver on business and product objectives while overseeing and managing Product Managers who are accountable for delivering on these outcomes. As an effective leader you will share power, put the needs of others first and help direct reports develop and perform their role to the best of their abilities.


In this role, you will:

  • Lead - Provide continued support and guidance to ensure direct reports are successful in their role and are driving toward their targets by conducting regular professional development sessions with each direct report, annual performance reviews, remuneration recommendations and performance improvement plans where needed, you will also encourage your reports to attend and present at meet-ups and other industry events. One of your major goals will be to facilitate the professional growth of your team.
  • Manage - Manage resourcing/hiring to understanding your current head count and forecast future talent needed to grow the business, you will also have a strategy to fill short term roles where needed.
  • Grow - Ensure morale and performance of the team is high using formal feedback techniques such as the company’s engagement survey and own the performance review process (which includes the team’s 360 feedback) as a measure of success, you will also ensure your direct reports receive relevant training to fill knowledge and skill gaps across the business.
  • Accountability - Ensure your direct reports (Project Managers) OKRs are tied to your own OKRs, this will be strategically though out to align with the business targets.
  • Strategy - You will partners with other product leads and product managers to ensure there is alignment in vision and strategy for products they are responsible for, you will also partner with our GM to ensure the strategy for the product portfolio aligns with their business strategy.
  • Partner - Work closely with the CPO to review draft versions of the product portfolio strategy and ensure there is alignment with the broader MedicalDirector product strategy.
  • Communication - Use our established channels of communication to create transparency with key stakeholders on progress.
  • Values - champion our values (Care, Openness, Delivery, and Empowerment) in all interactions, projects, and deliverables you execute on.

You should have:

  • 6+ years experience delivering successful and innovative consumer Internet products
  • Experience managing a team with positive results
  • Bachelor’s degree
  • Experience working in an agile environment
  • Experience managing vendors/ partners
  • Healthcare industry experience strongly desired

You might also be:

  • Highly coachable with a constant desire to learn and grow.


We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.

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