Principal Product Manager – Customer Service Management
Location: Hyderabad, India
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
This position reports to: Director, Product Management. You will be working closely with Product Managers with strong domain knowledge, solid PM fundamentals, and who are ready to challenge to build products that are extensively customer centric. You will be supported with Designers and Developers that are located in Hyderabad, working out of best-in-class facilities
ServiceNow's Customer Workflow Products are transforming the delivery of digitally enhanced services and support to customers. We are enabling companies to offer effortless, proactive and predictive services to customers on a single platform connecting the entire organization. The team is seeking a Product Manager to define and build new applications for Customer Experience and Engagement use cases on ServiceNow's best-in-class cloud platform.
Product managers operate at the intersection of customer experience design, technology development and creating revenue generating opportunities. Thus, the role requires a unique blend of skills.
Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation.
What you get to do in this role:
As a Principal Product Manager, you will be an individual contributor in the ServiceNow Customer Service Management business unit, and you will
In order to be successful in this role, we need someone who has:
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process