Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years the company has grown significantly and now employs 170+ people around the world.
As a business that is rapidly scaling, SunCulture has been focused on these three key priorities: building systems and processes for scale, aligning the customer acquisition strategy, and enhancing customer support.
About the role
SunCulture has reached an exciting phase in its development and is poised for significant growth. The organization needs an experienced Product Manager to take the lead with respect to existing product improvements and internal product support. The role is key to the growth of the organization due to its influence on customer satisfaction and hence SunCulture’s net promoter score.
Existing Product Improvements
Manage lab and field tests of SunCulture products to generate quantitative performance data (e.g. pump efficiency, yield impact drip vs. sprinkler vs. mist, etc.). The data will be used to determine improvements to existing products
Own technical product aftersales; work closely with aftersales engineers to resolve product bugs identified through analyzing maintenance reports and evaluating product designs
Engage customers and staff to not only measure satisfaction with existing products but also to solicit ideas for product improvements
Work closely with the CTO & Head of Product to identify design enhancements to continuously improve the user experience of all existing products
Define and implement standard testing procedures for design changes and bug fixes
Manage the integration of approved design changes and bug fixes into the supply chain
Maintain a close relationship with the Head of Product to ensure knowledge transfer and a smooth transition of products from New Product Innovation (NPI) to Existing Product Innovation (EPI)
Build, inform and act as an ambassador for a culture of human-centered product design
Scale up, mentor and coach a highly efficient and hands-on product design team
Train the team on all changes to products to ensure the quality control, sales, installation, and maintenance teams are knowledgeable on all existing products
Manage the performance of the team in line with agreed quarterly KPIs
Collaborate with individuals from different departments to meet the requirements and timelines in line with existing product enhancements
Does this sound Like You?
3-5 years of experience in Human-centered design (HCD), a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process
Bachelors degree in engineering, product design, business, or another relevant field, with a Masters degree preferred
Experience conducting quantitative and qualitative customer research, both in the form of surveys and in-person interviews.
Experience working in sub-Saharan Africa preferred
Able to fluently communicate in English; Swahili a plus
Comfortable with ambiguity in a fast evolving environment, and able to to plan, be organised and meet deadlines
Hands on, detail oriented and with strong execution skills
Good communication skills and should ensure Information communicated is clear and timely
Independent thinker able to thrive and make decisions in a fast paced dynamic environment
Skill in prioritizing and triaging obligations
Organized and an expert in time management
Thrive in resources constrained environments
High integrity values with discretion in using budgetary allocation for the department
A proven record of ability to work with minimal supervision
Proactive, collaborative, organized, curious, problem solver with “can-do” attitude