Job Description

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Job Description:
You can write, draw and tell an exciting story – a story guided by a vision, with goals achieved along the way, leading to rich rewards for Sun Life and its clients at the end. You can sketch it in diagrams, you can write it in words, and when you speak it others will sit forward and listen. It’s more than a story – it’s a dream, a plan and a conviction all in one. What you promise, others will believe, because you’ve thought it through a hundred times, analyzed every angle, dredged every data point, to arrive at … the answer.
Our intention is to build digital experiences that make our clients proud to be with Sun Life. To redefine how advisors and clients interact and collaborate, adding ease, effectiveness and convenience with each new feature we introduce. Across web and mobile, we’ll build a system suited to client’s changing needs and preferences. We’ll manage, measure and optimize this system continuously, deepening our insights and improving effectiveness.
Your role is to build awesome digital experiences that users love and will build out our user base and usage level. You’ll lead a vision focused on moving clients off of paper and onto our web and mobile platforms with a clear roadmap and prioritized features to build. You will be guided by your deep understanding of our clients, our competitors as well as digital innovators, and your close relationships with business and other stakeholders. You will manage budget and priorities carefully, aligning the spend to hit the sweet spot between client needs, business goals, and technology choices. You’ll be accountable for not only the performance and evolution of our client digital channels, but also their adoption, directing marketing and communications efforts to represent the platforms in various media.
Responsibilities:
+ Be an advocate for the paperless experience, owning all outcomes
+ Define, set, and drive the vision for the experience, owning all issues as you move the roadmap forward
+ Have a good understanding of clients/ users, their needs, and pain points
+ Understand and stay at leading edge of existing market solutions/ components
+ Work with ES partners to develop a technology target state and roadmap for a paperless experience
+ Work with other functional product managers (e.g. Compliance, Legal, IT) to resolve product issues and to create a seamless integration into the city plan / neighbourhood plan
+ Oversee ongoing feature development and release pipeline consistent with OneSun engineering / architecture standards
+ Own adoption strategy and oversee delivery of paperless targets, ensuring the experience delivers as intended and strategically adjusting plans
+ Understand user behaviour and usage of the product to inform ongoing refinement of product vision and feature pipeline
+ Work with external partners/vendors to explore and integrate new capabilities

Competencies:
+ Strong collaboration skills, working with cross-Business Unit governance groups across web, social and mobile, contributing ideas for standards and processes that help Sun Life Financial stay aligned in digital channels
+ Excellent problem solving skills to analyze options and arrive at the best solution
+ Innovative thinking that can break down barriers and provide unique solutions
+ Firm grasp of development methodologies, particularly agile development
+ Continuous learning mind-set in order to test-and-learn
+ Strong skills at process definition and optimization, developing and building upon best practices
+ Analytical skills to develop or leverage reporting tools to measure performance of digital channels
+ Effective relationship builder with skills to influence
+ Expert written and verbal communications skills
+ Broad financial services knowledge
+ Able to understand, influence and leverage internal IT talent and processes

Job Category:
IT - Application Development

Posting End Date: