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Product Manager - Integrations

Zendesk
Melbourne, VIC
25 days ago: Zendesk

Job Description

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com .

Zendesk is looking for a Technical Product Manager to work on Zendesk strategic integrations as part of our Developer Platform team and to contribute to our market-leading customer service platform. The Developer Platform team works with customers, partners and developers to extend, integrate and embed Zendesk products. Our products help companies globally to have more meaningful interactions and relationships with their customers.

As a Zendesk Product Manager you will be responsible for developing an understanding of customer needs and driving the strategic vision for your product while also working with a scrum team or teams to drive incremental enhancements to your product. You will regularly collaborate with global teams across the organisation and lead cross-functional projects with high visibility. 

You’ll take an active part in the product development lifecycle - working with customers and internal stakeholders as well as building and delivering on team roadmaps. 

What you’ll get to do:

    • Drive product development as an agile Product Owner working directly with our engineering teams; 
    • Work with our global success, engineering, product marketing & support teams to bring new integrations and new features to market and keep strategic integrations running, amongst others Zendesk strategic integrations are mainly our JIRA, Slack and Shopify integrations.
    • Be an advocate for simplicity, style, beauty, usability and customer centric design in every product discussion
    • Work with customers to understand needs and present a vision for joint success.
    • Align with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback, data, and market needs.
    • Collaborate with engineering, program management, operations, and design/UX to plan and deliver new features and enhancements.
    • Work across go-to-market departments like sales, success, documentation and advocacy to ensure the awareness and success of your products and features.
    • Use qualitative and quantitative reasoning and data-driven decision making.
    • Demonstrate sound technical understanding to make decisions, work with internal and external partners, and write detailed stories and project plans.
    • Direct the creation and maintenance of documentation, guides, and tutorials.

What you bring to the role:

    • Minimum of 2+ years in a comparable role as a Product Manager delivering web-based applications to market
    • Experience with Atlassian, Salesforce, Shopify, Slack or other major SaaS platforms plugin/apps development is an advantage 
    • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders
    • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams. (Expect to travel once per quarter to work with the global teams.)
    • Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions
    • Proven leadership skills and the ability to make decisions without perfect information
    • Experience working in an agile development environment
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com .

Interested in knowing what we do in the community? Check out the  Zendesk Neighbor Foundation  to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Zendesk is looking for a Technical Product Manager to work on Zendesk strategic integrations as part of our Developer Platform team and to contribute to our market-leading customer service platform. The Developer Platform team works with...