Job Description

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of the CNH Industrial's brands is a major international player in its specific industry: Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery; Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches; Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection; and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.cnhindustrial.com

PRIMARY FUNCTION:  

Product Marketing AMEA -  Service Solutions Product Manager

ESSENTIAL RESPONSIBILITIES :  

• Develop preventive maintenance concept & actively lead & support the sub regions and dealers to identify opportunities & drive the implementation of mid-life & preventive overhaul.
• Assist sub regions & dealers to package, prepare proposals & negotiate service packages such as preventive overhauls & service contracts
• Drive initiatives and projects that generate new service revenue streams with Telemactics, as well as to increase awareness and utilization
• To support the Key accounts manager in participating in strategic Key Account & service solution meetings with sub regions & dealers and exchange information of relevant observations/activities. 
• Develop extended warranty offer and administrate across the region
• Maintain excellent rapport and good relationship with key accounts and support Key accounts manager in effective management of KA with the objective of optimizing business opportunities
• Collaborate with sub regions to identify potential KA & fleet owner’s need of reliability & productivity & drive service solution product portfolio such as service contracts, extended warranties
• Assist sub regions & dealers to Identify Key accounts requirements & create solutions to meet their requirements
• Optimizing telematics web interface features & benefits by implementing proactive service mind set using telematics
• Formulate & implementation of men on site support concepts
• Actively assist dealers in service contract calculation & packages, conduct training for development (including resource planning and costing), promoting and selling of service contracts
• Conduct competitor studies to ensure product competitiveness of service contracts & other service solution products.
• Able to work as a team across diverse cultures with some technical knowledge in commercial vehicles/agricultural/construction equipment.
• Performs other duties assigned by his supervisor

QUALIFICATIONS/REQUIREMENTS: 

• Minimum Polytechnic diploma in engineering / technology with a good sense of commercial competence, degree preferred
• 5 years of aftermarket support / marketing experience in construction equipment industry of equivalent industry.
• Candidates with experience as a field engineer in related field or with aftersales marketing experience a plus.
• Self-motivated, creative & lateral thinker with the ability to work independently
• Business minded with strong drive to improve, detail oriented, reliable & flexible to demanding working schedule & intensive travel required within AMEA
• Commercially focused, A good working knowledge of sales techniques and methodologies & product costing concept.
• Strong understanding of customer / dealer requirements in different segments and applications.
• Able to work effectively with cross functional teams
• Strong interpersonal & communication skills
• PC Literate & proficient in MS office applications
• Enthusiastic & result-oriented


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