It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
About the Team
This is an advanced support group, owning and resolving moderate to complex issues from start to finish. You will work as a team with our RnD team around the world Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint.
The Role – Product Support Engineer
As an experienced professional and a strong problem solver; isolation and root cause analysis skills are vital to diagnose and resolve technical issues of varying complexity in Proofpoint’s products especially in ObserveIT ITM. You will interact directly with our enterprise customers to deliver impeccable service on each and every interaction.
The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, maintaining regular communications with customers to ensure transparency and proper expectations, and documenting technical solutions and product information in the knowledge base.
The work is frequently performed on Windows based OS when working on our premium solution which is based on IIS and SQL. In addition we have our SaaS solution which based on AWS, both solutions have the ability to deploy Agents On the following OS’s :
Windows / Mac / Unix / Linux / VDI / publish Apps / TS.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!