Product Support Specialist

Entegris, Inc. (Hangzhou, 中国) 1天前发布
Full-time

Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values:
People

Accountability

Creativity
Excellence

Entegris is seeking a Product Support Specialist, New Market Business Unit in Micro-Contamination to support and help whole Life Science and New market product line(s) to maintain market or grow share and improve profitability and will report to Product Management team. This individual will also work closely with Entegris colleagues, including Marketing, Product Managers, Field Application Engineer, Sales Account Managers, Quality, Application(Validation) and Manufacturing Engineers to ensure Entegris technologies continue to serve the evolving needs of our customers. This position will be based in China Hangzhou and require to spend time travelling to Plant/Office and other Entegris Facilities.

  • Work with quality, manufacturing, Sales, Filed Application Engineer and applications team, monitor and review PCN status and Quality reports and ensure a timely response and closure to sales team
  • Manage and support PM and R&D to setup part numbers including review BOMs, routings, materials & components to Entegris in terms of Life Science filters; deal with the resources and lead-time from manufacture.
  • Manage sample request from FAE/Sales to PM for judgement and Track delivery of all samples to key customers for new product evaluation and follow up customer feedback with FAE.
  • Align with product manager to support obsolescence programs and ensure they are implemented smoothly to ensure easy transition for customers to new products and to limit cost of excess inventory
  • Assist PM to judge Sales and Field Application Engineer in the identification of appropriate products and supporting materials to meet customer needs or solve customer problems
  • Take direction from Product Management, coordinate the creation and/or modification of datasheets.
  • Coordinate regulation and Product related documents with cross functional team.

Follow up raw material and sufficient inventory with Product Manager, Plant planner and procurement team to prevent shortage

To be Successful in this role and at ENTEGRIS you will need:

  • Understand and support SAP environment which can help product related process
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Understand filtration basic, Life Science basic, polymer science and fiber fabrication, and the procedures how we/customer qualify the filter.
  • Excellent communication skills with ability to communicate within all levels of the organization in English & Chinese

Successful candidates will typically have the following skill set:

BS degree in engineering, chemistry, Life Science or material science with 3+ years experience, MS preferred

  • Experience working in related technical area or academic equivalent
  • Knowledge of liquid filtration, membrane materials and life Science process is encouraged
  • Experience in preparing project proposals, plans, schedules as well as detailed reports and presentations;

Experience having served as a primary interface with Manufacturing, Engineering, Quality, Field Sales and Marketing

  • People And Teamwork
    • Support and coordinate BU team by helping proactive and on time result that leverage Entegris core competencies and make the team efficient
  • Accountability, Integrity, Trust
    • Give Proof trustful partner who work with cross functional team and optimize team’s synergy
  • Creativity and Innovation
    • Collaborate cross functional organization and help develop internal competencies and resources to grow the business
  • Dedication to Excellence

Become a trusted resource who can helps and develop the culture of excellence

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans.
  • A 401(K) plan to help you plan for your future with an impressive employer match that’s all yours- no vesting!
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • A progressive PTO policy that empowers our employees to take the time they need to recharge!

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.


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Product Support Specialist

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