Job Description

We are currently looking for an experienced Technical Specialist to fill our Product Support Advisor (PSA) in a permanent 8&6 roster.

The primary role of the PSA is to maximum up time and product reliability. Reporting to the Project Support Supervisor, the primary role is a hand's on role which requires you to carry out diagnosis, repairs and maintenance on the auxiliary fleet assigned to this project. The role will require you to provide technical support as an advisor/consultant on maintenance and technical issues, whilst also undertake regular equipment inspections.  Being a specialised position you need to work unsupervised and have sound mechanical and electrical diagnostic skills.

The PSA will make recommendations for appropriate actions as a result of his findings and discuss procurement and replacement of components with maintenance and utilising additional WesTrac resources as required.


  • Exhibit a committed safety focus in all work and behaviour.
  • Report and assist in the completion of product improvement programs
  • Arrange component failure analysis where the root cause is not immediately obvious.  
  • Work with our customers Planners and Supervisors to plan shutdowns and overhauls
  • Provide Technical support as an advisor /consultant on Maintenance and Technical issues to the customers Maintenance Team when and where required.
  • Attend weekly Site Planning meetings to ensure that WesTrac has met its obligations for scheduled shutdowns. This may involve acquiring additional Field service Techs or fitters
  • Assist our customer with Continuous Improvement initiatives.
  • Provide guidance and support on machine warranty claims. This may include determining warranty and escalation of warrantable issues to WesTrac supervision or management.
  • Strive to assist our customer achieve machine availability and reliability KPI’s
  • Report and assist to coordinate recommendations to improve product related issues
  • Provide the customers Superintendents with all relevant product update and improvement literature 

Personal attributes and qualities that are relevant to the success of this position:

  • Demonstrated ability to work under pressure in a small team environment
  • Ability to work without continuous direct supervision
  • Effective communications at all levels
  • Be able to accommodate changed priorities at short notice
  • Need to understand the benefits and principals of effective teamwork
  • Commitment to principles of continuous improvement
  • Facilitation skills

Company Benefits:

  • WesTrac offers competitive remuneration packages and many other benefits
  • Income Protection Insurance
  • Discounted CAT products
  • Wellness Program
  • Employee Assistance Program (EAP)
  • Discounted health insurance

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, we supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation sectors.

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