Production Support

Goldman Sachs (Sydney NSW, Australia) 27 days ago


What We Do

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

Your Impact

FICC is a fast-paced trading environment with a wide variety of financial products. We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

In this particular case, we are looking for somebody to support the IRP business.

How will you fulfill your potential?

  • Help users to quickly resolve issue

  • Create user documentation for applications and processes

  • Create runbooks for faster issue resolution

  • Debug code and determine where changes need to be made to resolve root causes

  • Manage support tickets to track recurring issues and support cost

  • Perform start of day checks to ensure that systems are operational before the trading day starts

  • Use tools to execute configuration changes, modify production data and entitle users to applications

  • Execute BCPs to ensure that backup plans are up to date

Basic Qualifications

  • 2+ years of support experience and incident management
  • Strong communication skills
  • Strong analytical skills

Preferred Qualifications

  • Experience with SQL
  • Basic knowledge of Linux
  • Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)
  • Experience with Java/Python/C++
  • Experience with SRE concepts


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Production Support

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