• Experienced leader who engages with teams (comprised of software engineering, infrastructure development, architecture, etc. resources) to advance the product’s vision and strategy to satisfy customer need

  • Leverages data analytics and deep customer journey knowledge in order to win market share and increase adoption by delivering new and enhanced products

  • Executes against leadership direction by setting priorities and providing a strategic and tactical vision for the team

  • Responsible for product being delivery

  • Trusted partner to the business; driving solutions through influence

Primary Responsibilities

  • Implements in accordance with the product vision and strategy

  • Assess, understand and measure customer need and value drivers

  • Prioritizes work for delivery teams relative to product roadmap

  • Establishes operational quality goals and manages error budget that gauges balance between feature & functionality and reliability activities in backlog

  • Manages product lifecycle from concept to retirement by overseeing investment posture, resourcing and funding

  • Conducts make vs. buy analysis to determine approach to fulfill customer and market need

  • Creates user stories, requirements and acceptance criteria

  • Demos the product to key stakeholders and customers

  • Works with product marketing to drive awareness and adoption of the product


  • Working knowledge of product management techniques (e.g., product strategy development, customer engagement)

  • Knowledge of process modelling techniques (e.g., value stream mapping)

  • Up-to-date knowledge of technology standards, industry trends, and emerging technologies

  • Understanding of financial management, such as investment processes, business case development, cost and recovery models

  • Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers

  • Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)

Business Knowledge

  • Strong understanding of a business value drivers with some understanding of broader business context

  • Adopts a client centric environment for work with teams and contributors


  • 7+ years of work experience in similar role

  • Experience with Credit Card Processing

  • Knowledge of Credit Card Interest, Fees, and US Credit Card Regulations a plus

  • Strategic thinker with the ability to drive execution at a detailed level

  • Clearly and succinctly organize concepts into an actionable path that delivers progress

  • Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization)

  • Comfortable with a high degree of autonomy and making decisions with ambiguous information

  • Agile Experience with tools such as Jira

  • Technical knowledge of coding languages is a plus (Cobol, Java, etc.)

  • Experience in product management focused on technology products is an advantage

  • Proven experience of building strong, cohesive partnerships with the business, operations, technology and other key stakeholders

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