Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.
Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.
Benchling is seeking an experienced Professional Services Leader with a background in Life Sciences and Enterprise SaaS. As a Regional Leader in PS, you will manage a distributed team of Implementation Managers and Consultants and have the responsibility for a large portfolio of customers from small Biotech startups, to some of the most innovative BioPharmas in the world.
You must be a hands on leader who enjoys working closely with their teams and with their customers to drive successful implementations. You must be able to think and act strategically as well as get into the details of our projects, and our product. You will develop an understanding of Benchling’s solutions, and leverage your experience to guide our teams through implementations, scope new and follow on projects, and to build processes that scale.
To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts, and be able to speak confidently and build relationships with Scientific and IT leaders at leading Pharma and Biotech organizations. You must have experience leading large PS teams in a high growth enterprise SaaS environment running 40-50+ implementations simultaneously. And you must be a proven leader who can drive a PS business from hiring and staffing, to managing project and practice financials, to managing and mentoring your team, to leading customer governance and negotiations.
WHAT YOU WILL WORK ON
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply.
PERKS AND BENEFITS
*In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations. To support remote work conditions, Benchling provides each employee a one-time stipend of $1,000 upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.