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Head of Roche Professional Service

Roche
Jakarta, JK
27 days ago: Roche

Job Description

  • Job facts

Head of Roche Professional Service (RPS) will be responsible to ensure highest customers’ satisfaction by providing them seamless business continuity through top-notch after-sales management, done by leading the RPS (Roche Professional Services) department of Roche Diagnostics in Indonesia that consists of a team of over 20 people. Furthermore, you will be responsible for:

  • Lead Service Engineers as per their Job Descriptions.  Bear ultimate accountability for these team members’ job performance
  • Ensure both existing and new customers are  supported with high-quality after sales service
  • Responsible for the achievement of Service revenue target, one of which through initiating, designing and reviewing Engineer Motivational Programs
  • Openly communicate within RDI all issues relevant to those involved
  • Forecast spare-part stock requirements accurately
  • Complete any other tasks and duties which are necessary or incidental to the position or as may be assigned from time to time
You have to obtain Bachelor Degree from reputable university majoring in Electrical Engineering or equivalent and have minimum experience of 8 years of technical service experience, with ideally the last 3 years being in leadership position. Furthermore, you have to obtain qualifications as follow:
  • Demonstrates good leadership and business acumen
  • Demonstrate persistence and perseverance to achieve desirable business outcomes
  • Have no objections to extensive travelling within Indonesia as well as occasional working on Saturdays or Sundays, working flexible hours and sometimes overtime during weekdays
  • Have knowledge in Budgeting, Staffing Management, Project Management, and Stakeholders Management
  • Have a good level of strategic business communication in English
  • Who we are
    At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
    Roche is an equal opportunity employer.
  • Get in touch
    Mrs. Astrid Intani

Job facts Head of Roche Professional Service (RPS) will be responsible to ensure highest customers’ satisfaction by providing them seamless business continuity through top-notch after-sales management, done by leading the RPS (Roche Professional Services) department of Roche Diagnostics in Indonesia that consists of a team of over 20 people. Furthermore, you will be responsible for: Lead Service Engineers as per their Job Descriptions.  Bear ultimate accountability for these team members’ job performance Ensure both existing and new customers are  supported with high-quality after sales service Responsible for the achievement of Service revenue target, one of which through initiating, designing and reviewing...