Program Manager, Middle & Eastern Europe (MEE) (m/f/d)

SAP (Walldorf BW, Deutschland) Vor 1 Tag veröffentlicht

Requisition ID: 268395
Work Area: Customer Service and Support
Company: SAP Deutschland SE &Co.KG

Location: Walldorf
Expected Travel: 0 - 90%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We are looking for a program manager to manage multiple large scale, strategic projects, programs and engagements with some of SAP’s largest customers in the MEE Region spanning organizational and national boundaries including multiple business units and multiple service partners or vendors.

The Role

When joining our MEE program management team, you will be part of a team of experienced program managers who act as a role model for outstanding leadership in projects, programs and co-innovations in order to achieve the highest levels of customer satisfaction and -success leading to high solution adoption and renewal rate.

Our services include:

  • Leading the implementation of complex transformational programs, responsible for all aspects of customer facing delivery
  • Providing input and support the bid process with program management best practices
  • De-Escalation Management for projects that are troubled or at risk
  • Coaching and Mentoring of MEE project managers
  • Conducting project management reviews and advising projects and programs in proper governance and execution
  • Defining, maintaining and improving tools and program management methods appropriate for MEE delivery.

You also have an important role in securing digital project references, collecting intellectual capital, lessons learned and providing inputs in harmonizing project and program management standards and processes. While we expect you to ensure effective project oversight, engagement, program and project reviews to affect customer success, we also provide a supportive onboarding and coaching for your personal success in this role.

This role reports into the Head of Delivery and Program Office for Middle and Eastern Europe, Customer Success Services.

Experience or Role Requirements

As Program Manager, MEE you will have:

  • Profound project and program management experience in >20 Mio. €, large scale, high risk, or strategic software implementation programs
  • Demonstrated a proven track record in customer success
  • Demonstrated experience in leading geographically distributed and cross functional teams within a formalized methodology
  • Solid experience in international and multi-cultural transformational programs
  • Strong leadership, people and stakeholder management skills and competencies
  • Deliver the expected commercial performance and outstanding outcomes for our customers
  • You should bring in: “Cool head, warm heart, working hands”


  • German & English: Fluent verbal and in writing required

Education, Trainings and Qualifications

  • Formal trainings and certification in project and program management (PMP or similar), agile project management
  • SAP implementation framework Activate desired but not required.

About the Team

The Delivery & Program Office MEE drives excellence in end-2-end service delivery and guides our customers to become​ successful Intelligent Enterprises. ​

The program managers are managing digital transformation of our customers by delivering strategic complex programs and multiple inter-related projects within a given business strategy to the desired program results: in-scope, on-budget, on-schedule, and consistent with quality standards.

The delivery execution leads support the whole project portfolio within the region and ensures quality and transparency of our most important engagements.

Our team has a unique combination of competencies across SAP market units, industries and locations. We welcome you to join this environment where collaboration and support of other SAP units is key in addition to exceeding our customers expectations.

The position can be filled as part time position.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: Virtual - Germany

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Program Manager, Middle & Eastern Europe (MEE) (m/f/d)

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