Sr. Program Manager (MarTech)
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Job Description
This role is instrumental in acting as a “Quarterback” to manage the Partner ecosystem, understanding the complexities and dependencies of all work in progress and relaying those to the brand teams and their agencies in terms of impacts to projects, schedule and budget. This close and detailed work provides an avenue for key stakeholders to make real-time adjustments and informed decisions in order to meet delivery expectations.
The Sr. Program Manager works at an enterprise level to establish best program delivery practices and standards for partners in the partner ecosystem and is accountable to ensuring compliance. This role is also accountable for developing a Master Program Plan and a Master Program Budget, incorporating and assimilating all the details and elements of the individual project plans and budgets.
Responsibilities include:
Establishing and maintaining effective and cohesive working relationships with key business stakeholders, Agency Partners, and DD&T colleagues
Interacting productively with others in order to maintain and promote a positive and productive work environment.
Acting as the MarTech Quarterback – keeping key stakeholders apprised of changes to the Master Schedule and Budget
Creation of a Master Project Schedule and Budget – management and maintenance of both on an ongoing basis
Brand/Enterprise Awareness/Risk Assessment
Management of the intersection between Brand Creative and Technology
Development and Maintenance of a Program Roadmap
Creation of RACIs for the Partner Ecosystem
Financial Management
Work Intake and Trafficking
Resolution of conflicts, including scope, schedule, resource, budget, quality, and communication
Experience helping define functional and business requirements
Lead the various Agile ceremonies with the development teams and relevant stakeholders
What are we looking for?
5 - 7+ Years of relevant experience – prior marketing operations or program management exp. a pre-requisite
Undergraduate degree or equivalent experience
Previous healthcare industry experience preferred
Pharmaceutical Industry experience strongly preferred
Experience with scaled Agile methodologies
Experience with Adobe Experience Manager (AEM) is preferred
Strong consulting skills with a “servant leadership” attitude
Ability to develop strategic plans and complex budgets and timelines
Familiarity with multiple project tools including: Smartsheet, Workfront, Azure DevOps/JIRA
Effective communicator (written and verbal)
Planning and sequencing experience
Experience leading a wide range of different project teams
Strong time management skills
Strong personal organization
Strong decision-making and facilitation skills
Ability to build relationships with all project stakeholders, both internal and external thus fostering the ability to ease communication and build trust.
Critical thinking and problem-solving skills, with ability to anticipate and assess risk
Emotional intelligence – self-awareness, professional maturity, ability to keep calm when situations escalate, filter issues from trickling down to the team
Flexibility and adaptability
Locations
MEX - Santa FeWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full time
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