Laser Electrical Rowville are seeking candidates for a Project Administrator. We are looking to fill this entry level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent office administrator.
Laser Electrical Rowville is a proud family of quality-focused trade service professionals in the electrical industry.
The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.
Smooth operation through efficient scheduling of all jobs.
Efficient management of inbound operational inquiries / communications
Be the glue between operational performance and marketing through customer service follow up activity.
GENERAL FUNCTIONS AND TASKS
Internal with all Laser Rowville people in relation to all operations, office and admin functions etc.
External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments
KNOWLEDGE AND EXPERIENCE
Requires sound operations and administrative ability
High level of computer literacy especially with computerised job management systems eg Simpro, MS Office particularly excel
Relevant qualifications ie Operations, Sales, Administration or Accounting preferred but not essential
Must have the ability to negotiate and deal with various situations
MEASURE OF RESULTS
All jobs scheduled or clarified in follow up notes within 48 hours of inquiry / job creation.
Respond to and manage urgent inbound operational inquiries / communications within 24 hours eg. variations.
Progress Jobs cleared daily
Ensure completed jobs have notes
Respond to and manage general inbound operational inquiries / communications within 48 hours eg post job completion follow up.
Customer service surveys completed within 7 days of job completion.
Get / create testimonials within 7 days of job completion.
Timely and accurate weekly and monthly operational reporting.
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at Laser Electrical has a responsibility to contribute to the advancement of the organisation by undertaking other assignments, projects etc.. as required.