Project Manager – Service Catalogue (m/w)

KOMMLINk (Düsseldorf NW, Deutschland) Vor 11 Tagen veröffentlicht
For one of our clients we are looking for Project Manager – Service Catalogue (m/w)

Project Description:

Project Manager for implementation of Digital Workplace service catalogue and ITIL processes

Main Tasks:


  • Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items in the ServiceNow instance

  • Implement interim solutions where release / change timeframes prevent implementation of the long-term items by the required milestones

  • Develop and integrate other ITIL process changes (e.g. Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing ITIL environment

 Required Skills:


  • Good communication skills

  • Strong negotiator

  • Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus

  • Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues

  • Very good English and German skills

  • Structured, self-driven attitude


Technical Skills:


  • Solid knowledge of ITIL processes, especially asset and service catalogue management

  • Strong knowledge of ServiceNow

  • Project management skills

  • Experience of working with service providers and in a matrix organisation

  • Basic understanding of Microsoft cloud based desktop service models


Duration: 3 Months + | 10 h/day

Location: Düsseldorf

Start: ASAP 

Project Manager – Service Catalogue (m/w)

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