Senior Services Project Manager

Sr Manager – Product Implementation

Senior Manager – Product Implementation will be responsible for managing all critical aspects of Product Implementation. The position involves working closely with several stakeholders including the Client IT & Business Partners, Client assigned Systems Integrators, Internal Team members from the Implementation & Engineering Teams as well as the Senior Management overseeing the implementation. The key success factors for this role will include steering the project to a success by delivering quality product and artifacts to the client within the stipulated timeline and budget. The candidate profile sought is that of a seasoned Delivery Manager who has previously worked in a technical role (Java/J2EE, XML, SQL or SSIS Development) and over the years, has managed teams with these skill sets. The candidate will have product implementation experience working across all phases of a typical product implementation project – from initiation, planning, execution, change management & closure. The desired candidate’s communication, presentation, analytical & documentation skills should be par-excellence.  

Job Description

• Will be the key Point of Contact for the client
• Manage client expectations w.r.t. Scope, quality and timelines
• Define scope of work and develop work breakdown structure
• Assign tasks to team members and follow-up through to completion
• Develop effort and cost estimates
• Follow defined implementation process methodology
• Develop and manage schedules
• Identify and manage risks
• Manage issues and take corrective actions
• Manage integrated change control process
• Communicate with the Product Team on:
  • Client requested features which need to be developed at a product level
  • Negotiating Timelines for Product Features
  • Product Limitations
• Track client reported issues; conduct root cause analysis
• Conduct Daily Scrum, Sprint Planning & Retroactive Meetings
• Maintain client specific change request backlogs
• Manage and track project budget
• Deliver as per the agreed implementation schedule
• Project communications and weekly status report (internal & external)

Desired Knowledge and Skills

• Working Knowledge of Java / J2EE, XML, SQL or SSIS
• Working Knowledge of Project Management principles is essential
• Knowledge of insurance business processes, distribution management strategies, multi-channel structures, hierarchies, agency onboarding, policy servicing, underwriting and reinsurance will be a plus
• Working in a multiple projects environment with teams and customers across various geographical regions
• Excellent communication and presentation skills along with an ability to effectively engage with business, management and IT stakeholders
• Excellent working knowledge of Microsoft Project, Excel, Word, PowerPoint & Visio
• Passion for excellence and attention to details is required
• Agile methodology experience in Product Oriented organization is a plus

Qualification

• At least 12 Years+ experience in software development / engineering; project delivery & management roles
• BE/BTech/MBA from a good institute
• PMP / Scrum Master Certification will be a plus

• Open to international travel for both short & long term assignments
• Valid B1/B2/H1B Visa will be a plus