Microsoft Services Global Delivery is the global delivery arm of Microsoft Services. Our vision is to become the World Class Global Delivery Centre for Microsoft Services'. Our customers look at us to help them as trusted advisors, with solutions that help save costs, help them innovate and create robust solutions to address their business challenges globally. Currently based out of Hyderabad & Bangalore, MSGD is slated to expand beyond India over a period of time. MSGD has executed projects at around 60 countries in its 5+ years of existence & has become a vital component of Microsoft Services. Microsoft Services is a $3.2 billion unit of Microsoft, executing projects across the world across different Microsoft Technologies.
Deliver a product /service /solution within constraints (schedule, features / functionality, and budget)
Ensure quality execution in the delivery of a product/service/solution to drive satisfaction, loyalty, and the Customer Partner Experience
Maintain professional certification by the PMI® and to mentor others to build capabilities and improve the organizational health and maturity
Job process involves:
Envisioning and Initiating:
a)Project Charter and Business Case: Understands the services to be provided, the project goals and objectives, constraints, terms and conditions, and what is in scope and out of scope to be delivered.
b)Requirements Baseline: Able to facilitate proof-of-concept, prototyping, interviewing/workshops or other techniques of gathering requirements.
c)Core Team: Able to develop an organizational chart (OBS) for the core team based on the roles and responsibilities of the stakeholders.
Statement of work (SOW):
a)Scope Statement and Baseline: Ensures the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, creates the scope baseline, and the process for scope change control.
b)Scope Breakdown: Applies decomposition techniques to document breakdown structures that break-up the deliverables into work packages that can be estimated and to facilitate risk assessment.
c)Project Plan: Ensures that the project plan is complete, and determines the overall project management plan for use in managing and controlling during project execution.
SOW (Schedule and Cost):
a)Task and Duration Estimating: Able to create tasks and their sequence given the scope statement/description of services at sufficient enough detail for duration estimate to be developed.
b)Schedule Development and Baseline: Able to select and perform appropriate mathematical analysis (e.g. critical path method, schedule optimization), gain acceptance, create the schedule baseline, and the process for schedule change control.
c)Cost Development and Baseline: Able to allocate overall costs to tasks, associate any billing codes, gain acceptance, create the cost baseline and the process for cost change control.
SOW (Resource and Planning):
a)Resource Plan: Able to develop the resource plan addressing how resources are brought onto and taken off the project as supporting detail to the project plan.
b)Resource Acquisition: Able to execute the staffing management plan and allocate staff communicating responsibilities, authority, performance measurement criteria, and overall project goals and vision.
c)Communications Plan: Establish a plan for time-reporting and project status reporting processes, managing the dissemination of routine and non-routine communications including publication cycles.
d)Communications Infrastructure: Able to execute the communications plan including user acceptance and training sufficient to ensure internal and external reporting/communications will be met.
SOW (Risk Management and Quality):
a)Risk Assessment and Risk Plan: Able to identify roles, assign risk owners, responsibilities and levels of authority for management and decision-making, develop contingency plans, implementation criteria, and alternatives strategies as supporting detail to the project plan.
b)Risk Management and Reporting: Able to execute the risk plan, implement corrective action, mitigation, workarounds, update the plan and report status.
c)Quality Plan: Able to develop a quality plan addressing metrics, productivity, rework, and any processes or standards are developed to increase stakeholder satisfaction as supporting detail to the project plan.
d)Quality Management and Reporting: Able to execute the quality plan, perform inspections, reviews, and walkthroughs to ensure quality efforts meet compliance in accepted, rejected, or rework criteria, update the plan and report status.
Responsible for Initiating tasks - Set up & Assignments of billing codes, requests and follow up on resource assignments, Conduct Sales to Delivery handoff, Conduct Customer kick-off meeting
Performance, Benchmarking and Closing:
Responsible for Project Performance tasks - Setting up Project collaboration sites, create & share Customer status report, Perform resource management, Conduct time & expense approvals (FTE/SubCon-Invoices), Manage financials schedule, milestones, Manage risk/issues in MS internal tool Virtuoso. Includes Schedule & Conduct Internal Status Meetings, Obtain customer acceptance of deliverables, Approve SubCon deliverables.
Project Performance Management and Reporting: Able to execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status.
Change Management and Reporting: Able to gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status.
Acceptance and Transition: Able to gain formal acceptance and sign-off of the project by the sponsor or customer and validate that all conditions of satisfaction have been met.
Responsible for Project Closing tasks - Handover project docs/deliverables/final status report, Obtain final customer acceptance, Cleanup Customer Data and Environment, Conduct Administrative Close-out activities.
Lessons Learned and Closure Documentation: Able to analyze document performance in terms of variance, trend, and earned value analysis, its impact, and how the data will support any performance improvement, and facilitates the post review meeting with project stakeholders.
Span of Responsibility:
Focus spans Local / Regional / Global and or Enterprise / Publics Sector projects and engagements / programs.
Responsible for the delivery of a product /service / solution within constraints (schedule, features / functionality, and budget
Accountable to ensuring the quality execution in the delivery of a product/service/solution to drive satisfaction in the Customer Partner Experience
Outstanding ability in developing strategic ongoing customer relationships, gaining trust and respect for the company.
Fiscal Responsibility: Individual utilization target.
No direct reports, but dotted line review and development responsibility for related project team.
70% of the individual utilization target is managing consulting engagements and non-standard support agreements approved at Practice Manager / GM / Regional Vice President / Microsoft Services corporate vice president
Demonstrated management of medium complexity projects of approximately 10 - 20+ people (employees, customers and partners) under his/her direct project responsibilities spanning Local / Regional / Global
Benefits and Perks