Job Description

Role Purpose and Key Accountabilities

  • Overall responsible for the planning and coordination of project development work from conceptualisation, design, construction to completion within established budget, schedule and quality standards
  • Co-ordinate and liaise with vendors, partners, support staff and/or the relevant government authorities to achieve project deliverables and for the successful accomplishment of the business goals
  • Manage Services Rollout/Deployment – Using professional project management tools and processes as well as defined services rollout/deployment processes
  • Engages and coordinates service provider groups and SMEs to plan, coordinate and implementations
  • Complies with project management quality standards for scope, schedule, resource, communication, risk and issue and quality management
  • To oversee the implementation of the project quality plan
  • Handle multiple projects and work within tight schedules
  • To assist in the settlement of the project final accounts at the end of the contract
  • Acts as single point of contact for agency customers for transition and transformation services
  • Plans capacity for hardware, software and resources, and drives delivery excellence for managed services
  • Coordinate team resources, resolve conflicts, manage performance, and ensure propositions and plan successfully reflect contract parameters, companies policy, and capability
  • Ensure SLA’s are achieved and client expectations are met (or exceeded)
  • To build services relationships with clients and rollouts
  • Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality and processes
  • Informs customers and service desk service on maintenance windows, coordinates scheduling and resolves conflicts
  • Capable of working in an international environment with virtual teams

Experience / Qualifications

  • A degree in Computer Science or Engineering
  • 7-9 years management experience of technical professionals or Project Management experience
  • Possess excellent planning and organisation, interpersonal and communication, and problem-solving skills
  • A good track record in completed MEPCM projects preferable
  • Ability to coordinate and lead matrixed and diverse teams & work independently with a high level of initiatives
  • Strong professional communications
  • Service Delivery Management experience is an added advantage plus

General

  • Understand and adhere to the MEPCM values
  • Act in accordance with industry/professional ethics maintaining professionalism at all time
  • Contribution and effort is aligned to organisational objectives
  • Comply with all company HSE systems and procedures relevant to the role, in accordance with local documented HSE responsibilities and accountabilities. No work related injuries, illnesses or adverse environmental outcomes due to an incorrect or inadequate application of systems or procedures
  • Participate in performance development discussions with manager initiating and managing own personal development with all CPD requirements met
  • Work cooperatively and collaboratively willingly accepting a share of the workload and helping others when required
  • Other duties as directed

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