Job Description

IT Program Project Manager

Education Requirements

Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or Information Systems or related field; supplemented by four years of experience in program/project management experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: PMP Certification preferred.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Essential Duties

Organizes, prioritizes, and assigns work; Prioritizes and schedules work activities in order to meet objectives; Ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; Consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Develops information systems project plans: conducts assessments with end-users to determine user needs and system requirements; Identifies and manages critical path tasks; sets and meets interim project goals; Sets and manages project contingency; Performs change control and all other associated project management efforts needed to ensure that project schedule and budget are met.

Manages projects during design and implementation phases; Attends regular project progress meetings; Works with vendors to resolve problems and to initiate the appropriate solutions; Prepares, reviews, and processes change orders for changes to contracted scope of work; Monitors adherence to project schedules; Conducts and reviews testing; Provides technical support during programming and implementation; Verifies compliance of projects to County policy; Makes recommendations concerning improvements, modifications, design strategies, programming, systems infrastructure, or other aspects of project development.

Coordinates process for bidding and contracting of services of various project components or other technical services; Prepares Requests For Proposal (RFP) and Requests for Quote (RFQ) for services; prepares technical specifications and requirements; Participates in negotiations of scope of services and fees for professional services agreements; Makes recommendations regarding selection of vendors and awarding of contracts; Monitors vendor performance and contract fulfillment.

Manages administrative aspects of assigned project: Updates project schedules and monitors progress of project; Reviews project; Creates and maintains standard operating procedures and other documentation regarding maintaining system operations; Evaluates and monitors progress against performance and quality measurements.

Administers budgets of assigned projects: coordinates with assigned department in planning and cost estimating; Prepares cost estimates for budget planning; Provides justifications for requests; Monitors and controls expenditures for approved projects; Tracks expenditures and pay requests; Processes purchase orders and invoices; Maintains related documentation.

Troubleshoots end-user problems; Responds to initial on-site requests for assistance and resolves problems; Escalates problem to vendors or other personnel as appropriate; Ensures continual operations of applications and systems; Utilizes diagnostic tools and other resources as appropriate.

Conducts training programs for end users; Writes and/or revises user training manuals and lesson plans; selects training times/locations based on users’ needs; answers questions and provides information during and after training.

Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures: receives and reviews various documentation, including error reports, budget documentation, contracts, and other system documentation; Reviews, completes, processes, forwards or retains as appropriate; Prepares or completes various forms, reports, correspondence, and other documentation, including status reports, training materials, technical specifications; Compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hard copy records.

Operates or uses various equipment and supplies in order to complete work assignments; Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, sprea

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