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Job Description

As the Property Manager, you will be accountable for the profitable and smooth operation of the property/properties in the portfolio in accordance with good management practice, company policies and procedures. The primary objective of this position is to ensure the provision of a safe, comfortable, cost efficient, and productive work/home environment for both Manulife/John Hancock businesses and third-party tenants.

This role will exist at all properties with the Property Manager being accountable for either one or more commercial/industrial properties depending on the size and complexity of the properties.


  • Prepare the annual operating budgets, track variance and ensure adherence to approved budget.

  • Responsibility for day to day responsibility for tenant relationship throughout the term of their lease. Ensure all capital projects undertaken including Tenant improvements at the building are completed per established standards, within allocated budget and set time frames. Ensure collection of rental payments, recoveries, gross sales participation, operating cost escalations, etc. as specified in leases. Undertake arrears collection, assists with eviction proceedings, liaise with lawyers, collection agencies etc. to ensure proper collection of account receivables.

  • Implement processes, systems and best practices for the building that will maximize net income and work in collaboration with leasing to ensure optimal occupancy of the properties, including reviewing prices, monitoring maintenance/service contracts to ensure cost effective operations. Coordinate with Operations Manager to make recommendations and oversee execution of preventative maintenance program for plant and equipment; assists with implementation of improvements.

  • Work in coordination with Leasing to ensure that all vacant space at the property is always in a marketable and ready state at all times, so the tenants can move into the property in the shortest possible time contributing to increased occupancy rates and revenue.

  • Ensure the efficient and safe operation of security and access control systems and processes at the property providing tenants the much-needed peace of mind of working at the MF/JH property. This includes conducting daily inspection of the property and take appropriate action to make sure maintenance standards set are either met or exceeded.

  • Ensure that all administrative tasks i.e. authorizing purchase requisitions within authorized limits, preparing reports for damage and liability, procedures, rules and regulations for security, emergency and maintenance and tenant information packages are available and current at all times.

  • Maintain up-to-date industry information on operational excellence, changes in legislation and regulations affecting asset management and ensure property/ties are managed to maximize value and minimize risks.

  • Assist the Property Director and the Appraisal Team, providing information on the property under review, so that decisions on appraised values are based on current and accurate information.

  • Assist the Property Director and the Investment Team on due diligence efforts with the acquisition and disposition of properties, including tours of the property, reviewing the property condition reports with technical experts and financial reports.

  • Work in collaboration with Property Director and Leasing on the tenant retention program to ensure optimal occupancy of the regional portfolio. Include the Marketing Team when conducting tenant events.

  • Work in collaboration with the Leasing, Asset Management and Operations teams to deliver capital and building improvement projects in an efficient and accurate manner with a focus on timely delivery within approved budgets


  • University or College degree required.

  • Industry related certification i.e. Real Property Administrator (RPA) or Certified Property Manager (CPM) required.

  • 5+ to 10 years experience in a commercial property in service-oriented roles and staff management either as an Assistant Property Manager or Property Manager.

  • Working knowledge of MS Office and Yardi software.

  • Knowledge of HVAC and building systems, construction process and ability to read construction drawings required.

  • Excellent customer service skills.

  • Excellent interpersonal and relationship building skills.

  • Strong skills to mentor, coach and train staff. Acts a role model in team work, seeking ways to improve team dynamics/ effectiveness.

  • Excellent verbal and written communication skills.

  • Excellent problem solving and analytical skills in solving complex and new problems requiring in-depth analysis and evaluation.

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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