About Fiserv

Fiserv is a global provider of financial services technology. Our clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. More information at the footer.

We are currently seeking to hire a Service Delivery Operator to join our team in Clonskeagh, Dublin, to be part of our next generation of commerce infrastructure, services and analytics to support continued growth and customer delight.

Role Objective:

Take ownership and accountability for the quality of testing and delivery by ensuring that software used on Omnipay systems is operating according to the relevant specification; document test activities so that bugs can be reported to our Developers and ensure that re-testing can take place to confirm that problems encountered have been resolved.  Work in accordance with testing standards developed in-house and contribute to the continuous improvement in our testing standards and procedures. Drive improvements through retrospectives, ensure any inefficiencies are identified and act accordingly

Key Responsibilities:

  • Develop and agree test plans with Professional Services and Development teams
  • Write test cases in Jira/X-Ray, which support the test plan and identify specifically what is being tested.
  • Ensure requirements are detailed and tracked sufficiently
  • Carry out tests as specified in the test case documentation and documenting the test results.
  • Log defects on Jira/X-Ray, reporting the issue to the developers and following it up to ensure that corrective action is taken.
  • Re-test bugs to confirm that they have been corrected. Drive Defect Triage and press for speedy resolution
  • Report issues to management where these could have an impact on a major deadline
  • Gain knowledge of the acquiring business and a competence with Omnipay systems to enable the support of other groups within the organisation
  • Interact with team members and management to improve the efficiency and effectiveness of the team.
  • Adhere to and contribute to company processes and procedures
  • Any other duties, which may be assigned by the Team Lead / QA Manager.

Skills, experience and qualifications:

5+ years software testing experience throughout all phases of a software testing cycle

  • Bachelor's degree in Computer/Electrical/Software Engineering or comparable fields
  • Quality focused with strong attention to detail
  • Good standard of communication skills, both written and verbal
  • Ability to schedule tasks to manage time and priorities
  • Technical hands on test delivery experience is essential
  • Experienced  with automation frameworks, python scripting, selenium
  • API testing desirable
  • Proven agile delivery
  • Self-motivated with ability to work on own initiative or as part of a team
  • Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
  • Knowledge of credit card acquiring business /fintech desirable
  • Certification in ISTQB or ISEB is highly desired.
  • Experience in financial software application testing highly desired
  • Knowledge and/or experience using Jira, X-ray or other similar testing tools
  • Excellent analytical problem determination and solving skills
  • Must be data driven , KPI,  JIRA Dashboards  and trend analysis to drive improvements
  • Knowledge PL/SQL,JAVA  highly desired.

Benefits of working with us:

Working in a team and company of very connected and supportive colleagues, one our employees describe as professional and fun, with a real team atmosphere.

We offer very competitive salaries, performance related bonuses, attractive pension and healthcare plans; life assurance, enhanced annual leave, excellent family leave options, Global Recognition systems, employee recognition programme. Outstanding learning, development and career opportunities.  

Other benefits include TaxSaver Travel and Cycle to work schemes.

Your wellness is very important to us, we have huge range of Employee Wellness options such as; Employee Assistance and Live Well Programme, wellness activities, Internal social and networking committees across a range of topics and groups; plus lots more.

If you feel this is a good fit for your experience, expectations and culture, we invite you to apply through the link below. All applications will be assessed and suitable candidates will be contacted further.

More about Fiserv:

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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