Job Description

QCT Executive - CPS - 34741

Operations - South Africa Johannesburg, Gauteng 

QCT Executive

This role manages a team of Snr. Auditors and Auditors to achieve better data collection and data quality. This involves exception handling, anticipation of the reasons for such exceptions, and providing real-time solutions.

  • Manage and develop Field Auditors virtually and provide advanced technical support

  • Interpret information from multiple sources – QCT Tracker & Alerts, MDM. ADC, DCT and correlate data from QCT to provide reports to the Panel Manager

  • Use mapping functions, review alerts, create dashboards and guide teams in the field to improve their data collection and streamline and drive efficiencies on Field Plans

  • Responsible for providing inputs to upgrade the system and make recommendations for better quality of alerts

  • Share learnings with other team members during important team meetings

  • Proactively identify household data trends

  • Ensure the number of alerts for auditors remain under the defined threshold

  • Identify training needs for continuous improvement in understanding process

  • Share important instructions and ensure compliance

  • Lead monthly virtual meetings

Budget Responsibility: No

Key interface relationships (internal and external): Internal

Number of employees managed: 54 auditors but will have a Snr Auditor reporting directly into the QCT Exec, in 5 branches to assist

Number of employees indirectly managed: 5

Number of third party employees (contractors/outsourced) managed: 0

The role is global/regional/local: Local

Breadth of functions under management: Data Collection

Other factors indicating size/complexity of role:Tertiary Education                                                                                                                                                                                                                                                                                                                                                            

Proficiency in English is required as well as able to understand and speak a vernacular language

Ability to manage and develop a team virtually

Strong analytical skills

Effective communication with troubleshooting approach including probing and listening, anticipating and providing solutions to the Panel Manager

Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture

Professional maturity in relation to others and to work, which enables effectiveness while dealing with pressures and difficulties of a dynamic work environment

Ability to come to an understanding of a situation, task, problem, opportunity

Proficiency in collaboration tools (Google, Android Operating Systems, advanced Technical skills to work across multiple types of devices. advanced Excel Reporting Skills)

#LI-EM

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Job Type:  Regular 

Primary Location:    Johannesburg , Gauteng  

Travel:  Yes, 25% of the Time 


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