Link DigiCom provides internal and external clients with efficient and effective delivery of marketing and transactional correspondence and communication solutions.
The Customer Communication Management (CCM) Quality Analysts are part of the Link DigiCom IT Development team and provide a quality assurance function across business correspondence on behalf of the team. CCM Quality Analysts ensure all works are in alignment with documented business requirements and are fit for business purpose. This includes, but is not limited to, ensuring adherence to design principles, governance protocols and ongoing enhancement initiatives - across physical and electronic channels, as directed by the Team Leader, CCM Quality Analysts or the IT Development Manager.
Key Accountabilities and Main Responsibilities
All CCM Quality Analysts are charged with providing quality business, data and content quality assurance outcomes that delivers correspondence and communications solutions that are sustainable with an improved/reduced cost to serve where possible.
Prepare quality assurance test plans covering risk assessment, tasks, estimates for execution of test cases and re-test plans
Execute test activities on behalf of the business and/or internal delivery teams
Prepare test cases for test execution phase based on risk assessment and seek sign-off for scope and breadth of testing
Raise defects and monitor defects to resolution
Prepare test status reporting and update based on test execution status
Prepare environment requirements for test execution to ensure that planned test cases align with data and scenarios available in application
Review and provide appropriate feedback on Business Requirements, Test Strategies, Test Plans and test cases
Review project plans and provide comments based on a Quality Assurance perspective
Proactively identify opportunities for improvement that deliver increased customer satisfaction, improved turn-around times and/or quality, in provision of transactional or marketing communications and associated supporting processes/systems
Ensure delivery of correspondence template types are fit for operational and overall business purpose.
Deliver to agreed timelines and highlight any risk to delivery
Appropriate communication, monitoring and management of tasks assigned
Work with key stakeholders and business partners to ensure all requirements are understood
Ensure compliance with all regulatory and legal obligations at all times.
Experience & Personal Attributes
Understanding of document data and template management concepts for large volume and complex transactional communication types
Demonstrated experience in data management, mapping, practices and principles
Demonstrated experience in a similar or test analyst based role
Demonstrated CCM experience/understanding
Mail house understanding
Strong experience in UAT
Extensive experience in System, System Integration and Regression testing techniques
Strong understanding of the testing lifecycle
Good communication both written and verbal
Solid knowledge of defect management principles and processes
Working Knowledge of HP ALM and JIRA
Experience in writing SQL queries
Familiar with automated test suites
Formal training in testing and test qualifications preferred
Excellent written and verbal communication skills
Strong analytical and problem solving skills
High levels of attention to detail
Testing Analysis experience in superannuation, financial services or related disciplines preferred