Software Quality Assurance Program Manager

Hewlett Packard Enterprise (Galway, Ireland) 13 days ago

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Pointnext R&D, a division inside HPE, is front and centre with the development and deployment of an exciting multi-million-dollar project called the Digital Customer Experience (DCE). It is a new and innovative approach to providing the very best customer experience in the IT industry when working with HPE. We will drive unprecedented levels of self-service based on industry leading experiences in search, knowledge management, digital case management, all highly customized around the specifics of each customer and their needs.

At HPE, we know that our greatest strengths come from the people who make up our team. So for us, inclusion and diversity is ingrained in who we are today because we know it’s what will get us to tomorrow. We foster a culture that is unconditionally inclusive, and in return ask that our people contribute all their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work.

HPE has been awarded the following industry awards:

  • Diversity Best Practices Inclusion Index Company 2020
  • Best Place to Work for LGBTQ Equality 2020 for the 17th consecutive year by Human Rights Campaign
  • One of just 5 companies named in 2019 "Trailblazers" for our parental leave policy
  • Best Place to Work for Disability Inclusion 2019 for the 4th consecutive year
  • Bloomberg Gender Equality Index 2019
  • Military Friendly Employer Award 2019 for the 8th consecutive year
  • In 2019, Antonio Neri was named one of the 100 most influenced and notable Hispanic professionals in the technology industry

We are looking for a software quality assurance program manager to lead up the strategic planning and execution of various programs that will drive the quality outcomes ensuring an outstanding customer experience. You will work with a broad array of stakeholders ensuring success in areas such as end-to-end testing, performance, test automation, coverage and customer feedback. You’ll need the following skills and relevant experience to be successful in this role:

  • Passion for quality
  • Technology sophistication
  • Experience in continuous delivery principles and DevOps practices
  • Business savvy
  • Test automation
  • Comfort presenting to executive management
  • Comfort working with customers for feedback
  • Passion for the products you work on
  • Track record of working with product teams
  • Analytic driven outcomes using key metrics
  • Process evangelism and persuasiveness

Responsibilities

As the Software Quality Assurance Program manager, you will

  • Apply advanced subject matter knowledge to solve complex business issues specifically pertaining to quality.
  • Ensure correct roles are positioned to perform the correct testing at the correct time i.e. test creation, test execution, test result analysis
  • Optimize solution automation testing and coverage
  • Responsible for developing and continuously improving program and coordinating internal partner test needs within DCE
  • Identify and resolve E2E testing gaps and communicate to DCE leaders and orgs as appropriate: process, personnel, tools
  • Coordinate and manage E2E internal employee validation testing in conjunction with solution tracks, enthusiastically promoting test automation
  • Identify opportunities for proxy validation testing process and execution (internal HPE staff on behalf of customers and channel partners) ongoing engagement, and closed-loop learning in conjunction with solution tracks
  • Understand platform leader’s recommendations on improvements to overall delivery pipeline capability and work to meet those objectives.
  • Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
  • Leads and/or provides expertise to functional project teams, participating in cross-functional initiatives.
  • Act as a quality expert, providing direction and guidance to process improvements and establishing policies, making sure they gain traction and drive change.
  • Frequently represent the organization to external customers/clients.
  • Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving quality assurance objectives.
  • Lead project teams of other quality engineers and internal and outsourced development and manufacturing partners responsible for the design and integration of quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products and solutions.
  • Manage and expand relationships with internal and outsourced partners for quality, product development and release.
  • Review and evaluate product and solution designs and production activities for potential quality issues
  • Provide tangible feedback based on results and root-cause analysis leading to design and implementation solutions to improve product quality and mitigate risk of failures.
  • Be a champion for innovation and integration of new technologies and quality initiatives into projects and activities across R&D.

Education and Experience

  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or equivalent.
  • Lean, Six Sigma black belt or equivalent preferred
  • Agile at Scale
  • 6-10+ years’ experience

Knowledge and Skills

  • Extensive experience with using engineering tools and software packages to test, design, and evaluate products and processes
  • Excellent analytical, statistics, and problem-solving skills.
  • Evaluating forms of empirical and root-cause analysis, modelling, testing methodologies, and quality standards to validate product designs, specifications, and processes.
  • Excellent written and verbal communication skills; mastery in English
  • Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at senior management and executive levels

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you....] us and make your mark!

Find out more about us and follow us on:

[...] is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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