Customer quality engineer

Entegris, Inc. (Wuhan, 中国) 1天前发布
Remote Friendly Other Full-time

Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values:
People

Accountability

Creativity
Excellence

Entegris is seeking a Customer Quality Engineer to implement quality assurance program to ensure quality production of products consistent with established standards. This position is located at the Entegris Shanghai China.

The Customer Quality Engineering (CQE) role is dynamic and cross-functional. CQE’s interact at multiple levels and with multiple contact points within the Customer, Entegris and Supplier organizations. This role is high impact, high output and high visibility that requires a calm-assertive demeanor and capability to manage multiple ever-changing priorities. Within this role, the PACE value competencies are regularly required for success: Engage as guided with customers, sales teams and factory/product/supply chain/quality teams

Primary Responsibilities:

  • Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management.
  • Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer’s Document reviewing, VOC for NPI process managing and Internal Audits, Project Development, Product Support and Development Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.
  • Be part of a global team that is designed to improve success of Entegris with our customers.
  • Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies. (customers and suppliers).
  • Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)
  • Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management.
  • Document Customer Complaints and work to identify the root cause and implement corrective action to prevent reoccurrence based on the data provided by all internal functions/organizations and through support of direct customer interactions.
  • Bachelor degree in Chemical, Mechanical or Electric/Electronic Engineering; or related technical field preferred.
  • Experience in an engineering role in the areas of quality, process, equipment or materials within the semiconductor industry. Areas of interest include PVD/ CVD, CMP, Photo, Etch, Implant, BCD and Liquid/Air/Gas Filtration & Purification.
  • Experience managing issues and projects between internal stakeholders and customers with experience in escalation management and project management focused on closing gaps between company capabilities and customer needs.
  • Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
  • Experience working from home and remotely collaborating with colleagues, customers and suppliers in virtual meetings is beneficial.
  • Ability to communicate verbally in English and Mandarin.
  • Flexibility to work non-standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility.
  • Experience with working and communicating between North America based manufacturing facilities and Asia based support teams and customers.

Ability to travel 10% to 30% domestic and international (in the post-COVID era)

  • CQE’s performance is measured by both quantitative and qualitative means that include both Customer and Entegris KPI’s that require CQE support and oversight as well as subjective interpersonal ratings from customers and internal stakeholders that are vital to the overall success of the CQE role.

Emphasis on the PACE values of People and Teamwork, Accountability, Creativity and innovation and dedication to Excellence.

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans.
  • A 401(K) plan to help you plan for your future with an impressive employer match that’s all yours- no vesting!
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • A progressive PTO policy that empowers our employees to take the time they need to recharge!

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.


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Customer quality engineer

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