Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
DEPARTMENT SUMMARY :
The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine’s business systems. The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Business and Web/ Mobile Applications and Strategic Technical Planning.
ROLE Purpose :
The Quality Engineering (QE) Lead provides support to the Manager/Sr. Manager, Quality Engineering and is responsible for the oversights and coordination of testing and quality engineering activities within the banking domain. Responsibilities include leading and supervising of the test channels and/or testing team ensuring testing strategy, design, execution, defect management and resourcing are executed and delivered in compliance with governing regulations, internal policies and procedures. The QE Lead will report directly to Manager or Sr. Manager, Quality Engineering.
Responsible for day-to-day supervision of the test channels and/or testing teams including the overseeing of the following type of testing. Functional Testing (including automation(, Integration Testing, Accessibility Testing, User Acceptance Testing, Production Acceptance Testing and other types of testing as required.
Coach and provide mentorships to testing team members in various areas including business domain, functional testing, automation and non-functional testing while ensuring the test teams are compliant with Tangerine test methodologies and industry best practices.
Manage and lead testing activities for multiple large-scale enterprise wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology.
Drive delivery excellence for test channels and/or testing teams under own umbrella by providing governance and continuous improvement, thereby generating high quality outcomes.
Participate in project Discovery phase in collaboration with other teams like Development, PMO, Release Management and perform capacity planning for Testing initiatives.
Assess the risks associated with the development aspects of each solution / project and define approach for manual versus automation testing and institute change within the team.
Work with Release Management to coordinate the testing of program systems in multiple test environments.
Collect strategic, technical and operational metrics. Analyze current defects and test execution trends and extrapolate data for predictive analysis.
Work with other QE Leads and shared services teams to monitor the status, effectiveness, efficiency and quality of testing deliverables.
Drive the creation, support and on-going maintenance of Tangerine Testing and Quality Engineering knowledge repository.
Responsible for consolidated test dashboards outlining key metrics and KPI’s for Senior Management.
Work under the guidance of the Manager/Sr. Manager and be a participant in discussion with vendors related to testing methodologies, tooling, resources, POCs, etc.
Other duties as assigned.
University or College Degree or equivalent experience in Computer Science/Engineering
8+ years of solid experience working within SDLC/TDLC
6+ years of solid testing experience within the capacity of Software Quality Assurance
Proficient testing background in the Canadian financial services industry
Solid understanding of test process methodologies and tools
In-depth understanding of software development methodologies and practices
In-depth understanding of project management methodologies, requirement analysis and practices
Demonstrated ability in managing an onsite, offshore resource model
Extensive experience test planning and management tooling
Proficient in Microsoft Office (Word, Excel, Access, Power Point, Visio and MS Project)
Competent in/working knowledge with various tools including Defect Management Tools, Requirement Management Tools, Test Management and Planning Tools, Web Content Management tools and concepts, Banking systems and their integration
Hands on working experience with Test Automation using Selenium, Appium, WebdriverIO or equivalent and an understanding of coding structure and best practices.
Proficient within API REST/SOAP testing and experience using related tools, SoapUI, Postman, ReadyAPI, etc.
Experience with CI/CD and related tools and techniques; Jenkins/Dockers/Kubernetes an asset
Possess Technical skills with respect to writing SQL Queries, scripting, creating batch files, creating excel macros, HTML, SharePoint etc. Exposure on tools like JIRA, Confluence, Zephyr, Bamboo, SOAP-UI, NVDA, JAWS, AXE, VoiceOver, Talkback.
CTFL, ISTQB, CSQA, CSTE
Ability to work independently as well as part of the larger team
Ability to lead through influence in a face-paced environment and hold others accountable
Ability to work and collaborate with stakeholders from different departments and organizational levels.
Self-starter, shows initiative, able to work with minimal supervision
Motivated to learn new skills
Strong organizational, communication, technical and analytical skills
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.