Job Description

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organisation committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

CHAI approaches some of the most pressing issues in global health with a business-oriented strategy to fundamentally change the underlying economics. CHAI’s solution-oriented approach focuses on improving market dynamics for medicines and diagnostics; lowering prices for diagnosis and treatment; accelerating access to lifesaving technologies; and helping governments build the capacity required for high-quality care and treatment programs. By addressing global market failures and accelerating access to the most effective, high-quality health products at affordable and sustainable prices, CHAI helps patients access the care and treatment they need.

Team Overview:

Over the last few decades, South Africa’s Department of Health (DoH) has made significant progress in increasing access to Sexual and Reproductive Health and Maternal and Neonatal Health services in South Africa. However, gaps still exist. Maternal and child mortality continues to be a significant contributor to overall mortality rates and wide variations persist in quality and access to comprehensive, integrated healthcare services, especially for women and adolescents. To address these challenges, CHAI South Africa’s (CHAI SA) team is supporting the DoH at national and provincial levels to implement a broad range of activities, across demand generation, supply chain strengthening, service delivery expansion, quality improvement and strengthened program monitoring and evaluation, across both public and private sector channels, aimed at significantly increasing uptake of quality health services for women and adolescents. This is done through the provision of technical assistance to support the development and deployment of strategic and operational plans, resource optimisation in the short and long term and galvanising key stakeholder coordination.

Position Overview:

CHAI is seeking a highly entrepreneurial, energetic, results-oriented and self-motivated individual for the Quality Improvement (QI) Advisor, who will be part of a team responsible for supporting the achievement of a reduction in maternal, perinatal and neonatal mortality through directly supporting health service quality improvement in the DOH’s Sexual and Reproductive Health and Maternal and Neonatal Health programs. This work will focus in priority catchment areas across districts and then scale up nationally. The QI Advisor will be a key member of the national DoH leadership team. The QI Advisor will be overseen by a QI Lead and work with other QI Advisors to support DoH district management teams, their sub-committees and facility teams.

The QI Advisor will spend at least 50% of time working directly with district teams every month, with responsibility for coaching DoH staff at district and facility levels and documenting all processes and challenges identified during visits, for tabling at district and national meetings. The QI Advisor is expected to guide DoH staff (including nurses, doctors and managers) to utilise quality improvement tools, techniques and methodologies, develop and test models for improvement in care and facilitate knowledge sharing and learning sessions for QI capability-building, especially at district level.

The QI Advisor will be based in Pretoria, Gauteng with frequent travel to focal provinces of Eastern Cape, Mpumalanga and/or Limpopo. The Advisor will report to the relevant NDoH Program Manager, as well as to CHAI.

  • Work with QI Lead and other QI Advisors to support quality improvement activities and advise on the overall direction of the project
  • Collaborate closely with the national DoH team and participate in all feedback and planning meetings to frame QI plans, explore the latest evidence-based change ideas, document QI success stories and contribute to the development of standardised project tools and resources
  • Lead, conduct & monitor implementation of QI training activities for all relevant staff, especially senior level DoH managers as needed and continue to provide support and post-training mentorship and tracking of programmatic impact
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