Ensure Zero FTNR/ Handling Audit Exception (Start to End) Verification of KYC Documents, details filled in the AOF and ensuring the form is complete in all respects Forwarding the AOF's to CPU/WBO with necessary covering sheet, any updation to be done in CRM without any delay Handing over the Rejected AOF to the sourcing Officer / Staff with Clear Rejection Reasons and necessary solution for curing Reconciliation of the AOF's send to CPU and the CPU Rejected AOF's Regular Monitoring of the Hold Queries raised by CPU and clearing all the Queries within the TAT Track the Audit Exceptions and clear the same within TAT Co-ordinate with DVU to ensure AOF's are processed and forwarded to CPU The AOF Authoriser will only process the forms for 1 specific location where multiple KCM / CSRM / AM are stationed.
Model has been kept such to prevent TAT delays due to form transit.
AOF Authorizer shall report to a Head KCM / Head CSRM / Head AAH and process the AOF for KCM + CSRM + AAH of a specific location only.
Forms Movement from One Location to another is not to be done as it leads to overall TAT delays KCM sourcing less than 600 AOF a month & CSRM & AM sourcing less than 300 accounts a month shall continue to process their forms themselves (Existing Process to be followed) Zonal Salary Head may place the resource as per volume and decide on the location of the resource.
Sales and Influencing Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Knowledge of Competition & Current trends in financial Industry.