Receptionist/Lady in Red

Kempinski (Guangzhou, 中国) 13天前发布

Enter our world and
discover the soon to open Kempinski Residences Guangzhou in a city that
combines Cantonese culture and traditions in a modern environment. Our property
is aim at long-stay residents and is located in Yuexiu, a district with
historical and modern elements alike. All of our 261 rooms and suites have been
carefully designed and follow a modern and contemporary style, with
Chinese touches and European flair. Located on floor 3, both The Living Room,
our All Day Dining and Lounge and The Motion, our wellness Center. with its
25-metre lap pool and state-of-the-art gym facilities, contribute to delivering
a unique experience and memorable stay for our guests.



细心的您不难察觉,位于广州的首家凯宾斯基品牌酒店——广州德安丽舍凯宾斯基酒店即将开业。酒店建设在这个充满历史人文气息与现代化城市气氛相互融合的城市中,位于繁华及历史悠久的越秀区,经济与文化交融的黄金地段。酒店拥有261间特色客房和套房,每间客房均经过精心设计,融汇了岭南历史与欧式奢华的现代设计风格,配备质量上乘及高科技的客房设备。位于酒店三层的德安阁及运动空间,设有25米长的室内恒温泳池和设备先进的多功能健身房,为客人提供独特的体验和难忘的入住体验。





Role Overview 岗位概述




The incumbent in this position is
responsible for checking-in and checking-out Hotel guests in a



friendly and caring manner according
to the Kempinski procedures and Kempinski Experience Assessment (KEA)
standards. At all times, he/she must display a professional and positive
image



of the hotel as they play a crucial
role in the first and last impression the guest receives of the



hotel.


任职者负责按照凯宾斯基程序以及凯宾斯基体验评估(KEA)服务标准向客人提供友善关爱的入住以及退房办理。任职者在客人与酒店的第一印象和最后接触起着至关重要的作用,因此她/他必须无时不刻展示其专业及积极的形象。




MAIN RESPONSIBILITIES


主要职责




Check in the arriving
guest and check out the departing guests in a friendly and caring manner
according to the Kempinski and KEA (Kempinski Experience Assessment) standards.



依照凯宾斯基集团标准和KEA审计检查标准友好地接待每位入住和退房客人。




Handles all incoming and
outgoing telephone inquiries and request in a professional and helpful manner



以职业和协助的态度,处理所有接进和呼出电话的询问和请求。




Ensure all guests’
requests have proper records.



确保所有的客人请求被正确记录。




Handle all front office
cashiers’ transactions such as posting charges to guests and exchanging foreign
currency according to the procedures. At the end of shift, balance their
cash float



按标准程序进行收银员账务操作,例如入账,外币兑换,班次结束时,点清备用金抽屉并做交接。




Keep them informed of
product and service knowledge as well as the hotel daily and meeting
activities.



了解酒店的产品服务信息,同样也要了解每天的宴会会议等活动。




Abide by the Hotel’s
Policies and Procedures and the hotel’s Associate Handbook.



遵守酒店的各项政策和程序,员工行为规范和员工手册。


JOB
PROFILE



任职资格




Hotel Apprenticeship,Higher College Education.


酒店专业,大专以上学历。


Minimum of 3 years’ experience in a
Manager level position in Front Office or Guest Relations preferably in an
international five star hotel brand.



至少三年前厅部内经理级别或国际五星级酒店优秀的宾客关系经验。


Local language – excellent oral and
written skills



本地语言-优秀的口头及书面表达能力


English – excellent oral and written
skills



英语—熟练的口语和书写


Knowledge of VIP welcoming protocol.
Good Communication skills



熟知贵宾欢迎礼仪,良好的沟通能力


Good knowledge in Microsoft office
(Word .Excel and Power point) and Opera



熟悉办公软件和Opera系统。

Organization: Kempinski Residences Guangzhou

Primary Location: China-Guangzhou

Job Type: Regular

Job Level:

Schedule: Full-time

Shift: Day Job

Job Posting: Aug 12, 2020

Unposting Date: Ongoing

Receptionist/Lady in Red

Apply On Company Site
Back to search page
;