Enter our world and
discover the soon to open Kempinski Residences Guangzhou in a city that
combines Cantonese culture and traditions in a modern environment. Our property
is aim at long-stay residents and is located in Yuexiu, a district with
historical and modern elements alike. All of our 261 rooms and suites have been
carefully designed and follow a modern and contemporary style, with
Chinese touches and European flair. Located on floor 3, both The Living Room,
our All Day Dining and Lounge and The Motion, our wellness Center. with its
25-metre lap pool and state-of-the-art gym facilities, contribute to delivering
a unique experience and memorable stay for our guests.
The incumbent in this position is
responsible for checking-in and checking-out Hotel guests in a
friendly and caring manner according
to the Kempinski procedures and Kempinski Experience Assessment (KEA)
standards. At all times, he/she must display a professional and positive
of the hotel as they play a crucial
role in the first and last impression the guest receives of the
Check in the arriving
guest and check out the departing guests in a friendly and caring manner
according to the Kempinski and KEA (Kempinski Experience Assessment) standards.
Handles all incoming and
outgoing telephone inquiries and request in a professional and helpful manner
Ensure all guests’
requests have proper records.
Handle all front office
cashiers’ transactions such as posting charges to guests and exchanging foreign
currency according to the procedures. At the end of shift, balance their
Keep them informed of
product and service knowledge as well as the hotel daily and meeting
Abide by the Hotel’s
Policies and Procedures and the hotel’s Associate Handbook.
Minimum of 3 years’ experience in a
Manager level position in Front Office or Guest Relations preferably in an
international five star hotel brand.
Local language – excellent oral and
English – excellent oral and written
Knowledge of VIP welcoming protocol.
Good Communication skills
Good knowledge in Microsoft office
(Word .Excel and Power point) and Opera
Organization: Kempinski Residences Guangzhou
Primary Location: China-Guangzhou
Job Type: Regular
Shift: Day Job
Job Posting: Aug 12, 2020
Unposting Date: Ongoing