Litigation & Recovery Specialist 诉讼核销专员

Daimler (Beijing, 中国) 21天前发布

Tasks

Task Description







Recovery/Litigation case follow-up

- Collect write-off case including retail, CV & Fleet customers, ensure the collection activities comply with the business policy and manual.



- Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.



- Provide case distribution rule suggestion and case follow up instruction.



- Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation process. 



- Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, police, liquidation committee, claiming priority on vehicles, draft corresponding legal document



- Enable to conduct escalation cases and investigation work in a timely manner



- Proactive communication with Early & Late collection, Credit team for related topic.



Outsourcing management

-   Work with external agent on outsourced cases,  study agent/law firm report, and providing proper collection suggestion.



- Monitoring and motivating agent’s performance and activities. according to the target set by department.

- Collecting law firm periodically report and promptly giving feedback on agents’ work quality

Team administration work- Responsible for recovery case distribution/PBOC query/Inbound email handling.



- Collect/File required documentation from customer/collection agent. 



- Recovery report maintenance like recovery data update/ vehicle tracing report.



- Support system/report testing.



- Responsible for EFT allocation in Pega/R3 system



- Responsible for coordination with UAM Team to handle UAM requestor of Recovery team







 

Others

 

 

Support of Manager in other tasks and projects.

 

 

 

Qualifications

Qualifications





Education 

Bachelor degree or above  in Law/Finance, masters degree is preferred

Experience

Legal or collection experience in a Financial Services Company, Bank, or law firm for at least 2 years, having legal certificate is preferred.

Specific Knowledge

Good interpersonal and communication skills

Proficient MS office skills especially Excel and PowerPoint

Proficient in English and Chinese

Benefits

  • Barrier-free workplace
  • Mobile Phone possible
  • Good public transport
  • Events for employees
  • Health Benefits
  • Internet Connection

Litigation & Recovery Specialist 诉讼核销专员

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