As the delivery partner to Total Rewards, the Benefits Operations Lead will support the execution and management of benefits processes and programs throughout the EMEA region and will be responsible for the development, implementation and maintenance of benefits processes, knowledge tools and content to drive sustainability and excellence in People & Culture service delivery to support the business. This role will report to the People Services Programs and Knowledge Manager and will be the key partner to the Head of EMEA Total Rewards in driving continuous improvement across the full remit of benefits initiatives.
Partner with Total Rewards to support the day-to-day operations of our benefits programs including employee communications, vendor agreements and SLAs/KPIs, internal and external data flow, and escalating issues as required.
As part of the People Services team, provide exceptional service to the Centres of Expertise and the business, and provide an escalation route for complex benefit-related queries and issues; manage the regional benefits queue and answer employee questions.
Partner with CoEs and Knowledge Management team to create and maintain documentation to support Employee Self-Service and the People & Culture knowledge base. Review and document existing and new processes and schedule regular updates in line with guidelines and local practices.
Partner with and train People Services Operations team on benefit operations issues and manage transitions or handoffs.
Partner with People Services Operations, Total Rewards and IT to identify and implement technical solutions and enhancements and troubleshoot to help resolve benefit program issues.
Evaluate and revise internal processes to increase efficiency and reduce errors.
Support each country’s annual benefits enrollment and renewal cycle in collaboration with Total Rewards and the wider People Services team (plan updates, enrolment process, employee communications and FAQs, intranet content, UAT testing).
Coordinate local benefits / wellbeing events and activities and support Logi Wellness programs.
Coordinate and deliver benefits onboarding presentations for new hires and transfers.
Partner with Total Rewards and vendors to support ongoing benefit plan maintenance, plan updates and new program implementation.
Process employee accident/workers compensation claims, employee leave of absence, long-term illness claims and accident reporting
Manage local immigration requirements in partnership with Global Mobility
Manage severance calculations and templates.
Oversee the processing and timely payment of Total Reward invoices.
Manage benefit-related reporting and compliance in line with SOX or other applicable government regulations.
Educated to Degree level in HR Management, Business or another related field
Strong analytical and problem solving skills
Good working knowledge of Excel
Demonstrated experience in continuous improvement and project delivery
Strong working knowledge of HR (preferably Workday), payroll and benefits systems and processes
Minimum 3-5 years post-qualification experience in a broad HR generalist/operations role within a complex multinational environment
EMEA benefits experience a distinct advantage
Demonstrated ability to build close working relationships with internal and external stakeholders and influence decision making and ownership
Results and quality driven, with a strong service orientation to develop and deliver outstanding work
Ability to be a self-starter and to work independently
Strong written and verbal communication skills
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 510-713- 4866 for assistance.