Regional Delivery Management / Service Desk and VIP support

Bombardier (Montreal QC, Canada) 20 days ago

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
In your role, you will:
  • You will be responsible for IS interface with local business units/functions. Act as escalation point for support or delivery issues, driving operational performance and stable operations.

  • Ensure regional service delivery based on global standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g. PC refreshes, network refresh and extensions, application deployments, etc.)

  • Have a solid understanding of the Service Desk services and metrics. Develops and maintains a positive working relationship with our suppliers. Act as the escalation focal for the team with the service desk

  • You will Monitor the performance of the smart hands across all sites. Own the VIP list of users including criteria. Monitor regularly the service level for the services associated with the VIP.

As our ideal candidate,
  • You have 4 Year Degree in Computer Science or other relevant degree
  • You have strong knowledge and experience on ITIL processes, ITIL certifications is considered an asset

  • You have strong knowledge of working with ITSM tools (ServiceNow considered an asset)

  • You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.

  • You have a minimum of 5 to 8 years of relevant working experience in the manufacturing or transportation/aerospace industry.

  • IS / IT generalist skills.

  • You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.

  • You have emphasis on providing excellent customer service with focus on driving standardization and results.

  • Ability to manage relationship and deliverables remotely

  • Skilled to evolve in a matrix organization

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at
Your ideas move people.

Job: IS/IT Training

Primary Location: CA-QC-Montreal Dorval

Other Locations:

Organization: Aerospace

Schedule: Full-time

Employee Status: Regular

Job Posting: 08.03.2021, 7:53:49 AM

Unposting Date: Ongoing

Regional Delivery Management / Service Desk and VIP support

Apply On Company Site
Back to search page