You will be responsible for IS interface with local business units/functions. Act as escalation point for support or delivery issues, driving operational performance and stable operations.
Ensure regional service delivery based on global standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g. PC refreshes, network refresh and extensions, application deployments, etc.)
Have a solid understanding of the Service Desk services and metrics. Develops and maintains a positive working relationship with our suppliers. Act as the escalation focal for the team with the service desk
You will Monitor the performance of the smart hands across all sites. Own the VIP list of users including criteria. Monitor regularly the service level for the services associated with the VIP.
You have strong knowledge and experience on ITIL processes, ITIL certifications is considered an asset
You have strong knowledge of working with ITSM tools (ServiceNow considered an asset)
You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.
You have a minimum of 5 to 8 years of relevant working experience in the manufacturing or transportation/aerospace industry.
IS / IT generalist skills.
You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
You have emphasis on providing excellent customer service with focus on driving standardization and results.
Ability to manage relationship and deliverables remotely
Skilled to evolve in a matrix organization
Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.
Job: IS/IT Training
Primary Location: CA-QC-Montreal Dorval
Employee Status: Regular
Job Posting: 08.03.2021, 7:53:49 AM
Unposting Date: Ongoing